emily stansfield

Providing Customer Service and ensuring passengers safety on board
Communicate important information to customers and to staff
• Effective diary management for myself as well as others
• Guide passengers on using safety equipment and making customers comfortable
• The ability to deal with difficult situations and troubleshooting faced challenges
• Recognizing skyward members and frequent fliers
• Use of Cardiopulmonary resuscitation (CPR) and Automate External Defibrillator
(AED) and all emergency equipment on flight to assist passengers
• Manage multiple concurrent tasks

Evaluating supply chain efficiency & cost
* General administration skills, including diary management and team management
* Recommend most suitable procurement routes
* Warehouse administration & inventory control
* Coordinating shipments globally
* Invoicing, problem solving & ensuring timely deliveries.

Reviewing historic claims to identify fraudulent patterns
* Ensuring payments were made in a timely manner
* Managing personal account relations and ensuring that a high level of service was
maintained at all times
* Calculating how much money customers were entitled
* Writing letters and sending cheques to the customers

Working in the audit team for the migration of Lloyds Banking Group and Halifax
bank.
* Checking that all account openings and transactions had been successful and correct
* Data input such as logging cards and PIN numbers
* Logging and filing post
* Auditing and checking accounts