Sharon Rego

Prepared Service agreements for projects, daily online graphs, product performance presentations, occupancy
reports, project timelines and recruitment forms
 Handled tracking of incoming and outgoing documents for the department
Key Achievements and accountabilities:
 Administered Senior Management calendars, liaised with corporate office for visa procedures and hotel
requirements of guests and Senior Management. Maintained documents of the entire attraction in relation to SOPs,
checklists
 Zero deviations in submission of monthly key performance indicators/management by objectives highlighting
revenue/footfall comparisons, events, risk registers, special projects, challenges, improvements/upgradations
 Guaranteed safety of all visitors and staff by thoroughly following up for health and safety audits, training, risk
analysis, mock evacuation drills and adherence to business performance policies
 Prepared monthly Business Review presentations to Senior Management including financial reviews, highlighting
most critical operational issues, KPI/MBO flagging and action plans, manpower needs, risk management
 Pivotal role in improving customers’ expectation and repeat experience by liaising with duty managers to either
implement constructive feedbacks or report complaints /closure within 24 hours with the most suitable solution
 Coordinated with corporate office, projects, human resources, procurement, sponsorships, marketing, group sales,
training, finance, facility management, leasing, operations
 Attained 100% in targets set for staff trainings through training needs analysis by emphasizing on topics needing
immediate attention
 Privileged to revise job descriptions for the entire attraction for all staff roles
 Supported with detailed recommendations in creating approval requests/memos for unbudgeted capital expenses
or dealt with procurement to ensure best prices to reduce expenditure
 Raised purchase requisitions and conducted annual stock counts
 Continuously contributed as a team in topping the facility at mall surveys for customers to experience a unique
and successful attraction in relation to value for money to cleanliness and hygiene
 Source of timely information in regards to agreements, licenses, permits, processes, renewals, retrievals, revisions
if any with mutual consideration and a regular coordinator for all tenant requirements within the facility
 Recording of business review /operation meeting minutes with action plans and follow ups on pending issues
 Prepared warranty certificates, organization chart and maintained Hard and soft FM contracts
 Maintained good relations with sole suppliers to maintain equipment and spares for long term usage or best
replacements
 Managed the Duty Manager Roster Scheduling and Senior Management Leave Co-ordination
PREVIOUS ASSIGNMENTS
Key Achievements and accountabilities:
 Strived to achieve deadlines with finalization of Company accounts for various time frames
 Maintained a detailed clientele database, prepared proposals, invoices and engagement letters for clients
 Ensured strict incorporation of company guidelines for branding
 Implemented policies and procedures as per employee handbook
 Pre-selection of candidates for junior and senior administration/audit positions
 Prepared payroll in line with staff attendance
KidZania®

Coordinated orientation of new joiners, empowerment, retention and successful implementation of developmental
programs
 Implemented security procedures for network server to retrieve historical data
 Recorded minutes of meetings and member of the talent team
 Submission of reports to head office in relation to e-learning, employee independence confirmations
 Assisted the ethics officer in training
Key Achievements and accountabilities:
 Supported the quality Assurance System (ISO 9001:2000 and TS: 16949 certification and implementation) focusing
on company objectives and built the quality assurance manual
 Generated reports analyzing delays in delivering products and project costs involved, product and services
turnover, comparison of actual revenue targets with forecasts, project list for CRM, group reporting
 Privileged to be part of a task force formed to reduce bad debts
 Supported After sales department to reduce customer complaints
 Organized management meetings and documented minutes for follow ups
 Coordinated central company information material and edited the internal newsletter
 Implemented 5S principles for the entire facility and conducted regular audits
 Prepared quotations for sales, Preparations for seminars and expositions
 Network administration /user of group portal, Guest management and hospitality, Travel related assignments
 Organized a part of Company’s annual event