Administration Executive
Emaar Retail LLC
مجموع سنوات الخبرة :8 years, 1 أشهر
Prepared Service agreements for projects, daily online graphs, product performance presentations, occupancy
reports, project timelines and recruitment forms
Handled tracking of incoming and outgoing documents for the department
Key Achievements and accountabilities:
Administered Senior Management calendars, liaised with corporate office for visa procedures and hotel
requirements of guests and Senior Management. Maintained documents of the entire attraction in relation to SOPs,
checklists
Zero deviations in submission of monthly key performance indicators/management by objectives highlighting
revenue/footfall comparisons, events, risk registers, special projects, challenges, improvements/upgradations
Guaranteed safety of all visitors and staff by thoroughly following up for health and safety audits, training, risk
analysis, mock evacuation drills and adherence to business performance policies
Prepared monthly Business Review presentations to Senior Management including financial reviews, highlighting
most critical operational issues, KPI/MBO flagging and action plans, manpower needs, risk management
Pivotal role in improving customers’ expectation and repeat experience by liaising with duty managers to either
implement constructive feedbacks or report complaints /closure within 24 hours with the most suitable solution
Coordinated with corporate office, projects, human resources, procurement, sponsorships, marketing, group sales,
training, finance, facility management, leasing, operations
Attained 100% in targets set for staff trainings through training needs analysis by emphasizing on topics needing
immediate attention
Privileged to revise job descriptions for the entire attraction for all staff roles
Supported with detailed recommendations in creating approval requests/memos for unbudgeted capital expenses
or dealt with procurement to ensure best prices to reduce expenditure
Raised purchase requisitions and conducted annual stock counts
Continuously contributed as a team in topping the facility at mall surveys for customers to experience a unique
and successful attraction in relation to value for money to cleanliness and hygiene
Source of timely information in regards to agreements, licenses, permits, processes, renewals, retrievals, revisions
if any with mutual consideration and a regular coordinator for all tenant requirements within the facility
Recording of business review /operation meeting minutes with action plans and follow ups on pending issues
Prepared warranty certificates, organization chart and maintained Hard and soft FM contracts
Maintained good relations with sole suppliers to maintain equipment and spares for long term usage or best
replacements
Managed the Duty Manager Roster Scheduling and Senior Management Leave Co-ordination
PREVIOUS ASSIGNMENTS
Key Achievements and accountabilities:
Strived to achieve deadlines with finalization of Company accounts for various time frames
Maintained a detailed clientele database, prepared proposals, invoices and engagement letters for clients
Ensured strict incorporation of company guidelines for branding
Implemented policies and procedures as per employee handbook
Pre-selection of candidates for junior and senior administration/audit positions
Prepared payroll in line with staff attendance
KidZania®
Coordinated orientation of new joiners, empowerment, retention and successful implementation of developmental
programs
Implemented security procedures for network server to retrieve historical data
Recorded minutes of meetings and member of the talent team
Submission of reports to head office in relation to e-learning, employee independence confirmations
Assisted the ethics officer in training
Key Achievements and accountabilities:
Supported the quality Assurance System (ISO 9001:2000 and TS: 16949 certification and implementation) focusing
on company objectives and built the quality assurance manual
Generated reports analyzing delays in delivering products and project costs involved, product and services
turnover, comparison of actual revenue targets with forecasts, project list for CRM, group reporting
Privileged to be part of a task force formed to reduce bad debts
Supported After sales department to reduce customer complaints
Organized management meetings and documented minutes for follow ups
Coordinated central company information material and edited the internal newsletter
Implemented 5S principles for the entire facility and conducted regular audits
Prepared quotations for sales, Preparations for seminars and expositions
Network administration /user of group portal, Guest management and hospitality, Travel related assignments
Organized a part of Company’s annual event