chanchal sharma

• Verified and validated entitlements and contracts for over 50 accounts monthly, achieving 100% accuracy.
• Managed escalations and collaborated with US and EMEA business lines to ensure compliance with Service Level Agreements (SLAs).
• Prepared comprehensive client reports and weekly insights for more than 35 Customer Success Managers, enhancing decision-making.
• Updated CRM databases with precise customer information, actively identifying upselling opportunities to drive revenue growth.
• Analyzed sales data to uncover trends and growth areas, resulting in a 15% boost in team performance.
• Developed project plans to streamline sales support processes, improving overall efficiency and effectiveness.

• Developed and submitted over 50 high-quality proposals each month, enhancing the efficiency of the sales process.
• Collaborated with cross-functional teams to gather insights and data for comprehensive tender documentation.
• Streamlined proposal preparation processes, resulting in improved turnaround times and increased client satisfaction.
• Utilized CRM software to track proposal progress and ensure timely follow-ups with potential clients.
• Analyzed feedback from submitted proposals to identify trends and improve future submissions.
• Provided administrative support to the sales team, facilitating effective communication and coordination.

• Streamlined operational processes to enhance efficiency and productivity within the team.
• Facilitated internal training programs, equipping team members with essential skills and knowledge.
• Collaborated with cross-functional teams to identify and implement best practices for sales support.
• Leveraged analytical skills to assess workflow bottlenecks and recommend actionable solutions.
• Contributed to the development of training materials, ensuring alignment with business objectives.
• Actively participated in process improvement initiatives, driving a culture of continuous enhancement.
• Supported sales teams by providing timely and accurate information, fostering better client relationships.

• Oversaw a diverse portfolio of 50+ active leads weekly, ensuring effective follow-up and engagement.
• Enhanced lead conversion strategies, resulting in an impressive 18% increase in conversion rates.
• Collaborated with cross-functional teams to streamline sales processes and improve overall efficiency.
• Analyzed sales data to identify trends and opportunities for process optimization.
• Developed and maintained strong relationships with clients, providing exceptional support and service.
• Utilized CRM tools to track and manage leads, ensuring accurate reporting and forecasting.
• Contributed to the creation of training materials for new sales team members, fostering a culture of continuous improvement.

• Streamlined order processing to enhance efficiency and accuracy, contributing to improved sales performance.
• Collaborated with sales teams to develop and implement effective sales strategies, driving revenue growth.
• Trained and mentored new hires on sales processes and best practices, fostering a knowledgeable and productive team.
• Analyzed sales data to identify trends and opportunities, supporting informed decision-making for business growth.
• Coordinated cross-functional communication to ensure alignment between sales, marketing, and customer support teams.
• Utilized CRM tools to track sales activities and optimize workflow, enhancing overall productivity and customer satisfaction.