Quality Manager
Marbella Medical Centre
Total years of experience :16 years, 5 Months
as a
Monitoring all the UMC processes for smooth functioning of all the department.
•Prepare the protocol and procedure related to UMC processes.
•Tracking all the quality related process at UMC (Clinical, patient service, Marketing, Finance etc.)
•Creating monthly reports based on the monthly tracking.
•Involved in the strategic planning of the quality improvement.
•Involved in the strategic planning, development and preparing of the new policies.
•Monthly report presentation to the management and discussing on the critical analytical issues.
•Supporting activity related to quality and business development to marketing department.
•Involved in the patient satisfaction survey report analysis and identifying and reporting the complaint critical complaint to the management and find the solution for the problem.
•Involved in all accreditation activity within UMC
•Representing UMC in all the quality related activity and conferences.
•Conducting the internal audit
•Data collection and Analysis for KPI.
•Involves in random review of clinical documentation for reliability and completeness of medical record with coding team.
•Training and Implementation of Infection control activity across the UMC with the help Infection Control Nurse.
•Monitoring of all the health authority related statutory requirements.
•Training all the staffs for UMC policies, quality & patient safety activities and quality improvement activities across UMC.
•Involve in statistical Analysis of Business Growth and Forecasting with the help of data tracking.
IN INDIA
Clinical Quality Assurance Department recruited as team leader to manage IHI Project,
Policy and Procedure making as per the international standards and local regulatory requirements.
•Data Analysis and forecasting the business.
•Process control by data analysis
•Performance measure & evaluation and analysis of customer feedback and Employee Feedback with necessary action plan suggestion to the management.
•KPI identification and structure for data collection
•Training related to Quality Improvement and Patient Safety also medical related topic for clinical team
•Internal clinical quality Audits with reporting and guiding the team for corrective and preventive actions.
•Risk assessment and corrective action implantation with the concern team and help of management.
•Monthly data analysis of clinical activity and presentation to the management team.
courses: for first time as Instructor of
Clinical Research and Regulatory Affairs
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