Account Manager
Flytxt
Total years of experience :13 years, 3 Months
Client Engaged: Airtel, Africa and Safaricom
Key Deliverable
Responsible for the overall Account management in one of our largest strategic accounts.
Identifying up-sell and cross sell opportunities within the engagement to build new revenue streams.
Responsible for creating economic value for CSPs by delivering incremental revenue and enhanced customer experience & helping them achieve their business objectives in the areas of Customer Value Management through application of Big Data Solutions, backed by Consulting & Execution.
Leading and managing the matrix team across functions to deliver to the customer and also responsible for P&L for the account.
Responsible for bringing innovations and new solutions to the customer in collaboration with different Product Units.
Acted as a single point of contact for all on-site customer requirements and issues resolution.
Meeting different teams within the operator and understand and gather info on challenges and how to address them - The “Need” facilitating “fitment” of products & services.
Ascertained that the SLA was not violated by following escalation matrix.
Liaised with all technical team of IT, IN, SMSC and network to perform effectual and flourishing integrations.
Campaign Teams to ensure the customer data is used to create segments in most effective way.
Diligently interfaced with the vendors for contract renewals, new purchase, bargaining on quotations, etc.
Monitoring project progress by taking updates from various team members and check up on the project schedule regularly
Ensure support for customer acquisition, conversion and retention for the partner account.
Design and launch campaigns for various segments for maximum base coverage and revenue uplift on continuous basis.
Drive Incremental Revenues generation through micro-segmentation.
Product planning, forecasting, launch and complete life cycle management of the products.
Project Review meeting with Operators for enhancing or to update existing systems.
Payment Collection.
Accountable for all delivery issues.
Driving end to end UAT’s and roll out to the market.
Assistant Manager March 2011 - May 2013
SPICE VAS AFRICA LIMITED, Kenya
Spice is a leading telecommunications player, with expertise in Mobile Value Added Services. Headquartered in Singapore, but with local presence in all its markets, Spice platforms are deployed with more than 80 operators in India, Africa, South Asia, and Asia Pacific. Spice aims to be the No. 1 provider of mobile communication, entertainment, infotainment and m-commerce.
Client Engaged: yu, Safaricom
Key Deliverables:
* Monthly operator revenue of more than 100, 000 USD.
* Build and grow new client relationships. Selling new product solutions and collections.
* Driving business growth through identification & penetration of new market segments for attaining targets with a view to optimize revenue.
* Cross Functional communication at client end. From CEO to Marketing, Technical, RA, Finance team etc.
* Focusing more on such product development which not only generate P2A revenue, but also equally provides P2P revenues.
Doing MBA in International Business
2010: Bachelors of Technology (Computer Science) | Maharishi Dayanand University Rohtak, Haryana, India