Senior Soft services Manager
Al Yamam
Total years of experience :18 years, 10 Months
Responsible for the day to day operational management of facilities soft services on site.
•Ensure that the Catering, Landscaping, Cleaning, Pest Control, Drawing Office, Waste management, Laundry service for the site.
•Monitor that they resolve staffing issues (payroll, rosters, personal issues) to ensure their staff are fully trained and motivated, thus minimizing employee turn over rates and associated disruption to service to the client.
•Maintain regular contact with the Technical Operations Manager; consult on key decisions and advice on incidents, escalation, and complaints
•Responsible for the management and coordination of all soft services contractors working under scope in areas including specific equipment/areas.
•Ensure all PMs and Work Orders are completed on time in a safe and effective manner
•Ensure that all Risk Assessment, Safe Plan of Actions, and Method Statements are in place and are adhered to at the place of work
•Ensure all contractors have permits to work, check the equipment used, and systems of work used on-site, produce GOPs for activities related to this work if appropriate
•Provide feedback regarding contractor performance especially at contract review
•Ensure critical work activities are identified and completed on time
•Ensure that all statutory inspections are planned and executed within agreed time scales
•Ensure that CMMS activities are carried out within the agreed time scales and all relevant assets are identified with job plans.
•Ensure that Service Levels are managed effectively, provide technical and operational support when required and be responsible for communicating with the customer when services or environmental conditions could be compromised
•Responsible for ensuring that all PO's are placed in good time and all contractors have quotations in place for all work activities
•Ensure quality systems are in place and report on quality directives and ensure active participation in internal and external audits
•Work with Team to ensure all staff are fully communicated with and the day to day HR management complies with policy.
•Complete annual appraisals and identify training needs were required to develop staff and maintain compliance to statutory legislation
•Responsible for own and teams compliance to the site health and safety policies and procedures which may be a combination of client.
•Undertake training with team and contractors relating to EHS, training, and client policies and procedures
•Ensure monthly toolbox talks are carried out with regards to general safety and safe plant operation
•Manage the account training database to ensure records, training, and processes are updated, carried out and followed
•Monitor sickness absence, annual leave, and overtime and inform Technical Manager of irregularities.
•Maintain the associated filing system
•The post holder will follow safe systems of work, taking reasonable care of their own health and safety, and that of others.
•Eliminating or reducing risks where practicable by complying with site safety rules and instructions and reporting hazards to management for prompt action.
•Recommend improved ways of working to achieve the goal of continuous improvement and best practices.
•Monitor the teams' procurement to ensure compliance with the companies' procurement process and financial delegation
•Such other duties as required by the operational needs of the department. Responsible for the delivery of Customer Service at a world-class standard.
Facility (IFM)
Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests.
•Works with the Executive Housekeeper on routine cleaning programs including spring cleans.
•Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces.
•Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
•Purchase, re-order and maintain housekeeping supplies and inventory.
•Conduct pre-event inspections of all rooms, concourses, clubs, seating areas and public areas prior gate opening for every event held at the Arena.
•Recruit, schedule and train all new housekeeping staff members.
•Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post events
•Performed inspections of rooms and common areas to ensure staff work quality.
•Supervised daily housekeeping staff duties.
•Assisted with hiring and selection process for new housekeeping staff members.
•Worked closely with Housekeeping Manager to ensure hotel goals met.
•Kept inventory supply list.
•Completed monthly inventory audits.
•Inspected staff grooming and uniform compliance and made corrections as needed.
•Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel
Assigned the tasks of assisting housekeeping manager in planning activities and operation procedures of housekeeping activities
•Responsible for handling housekeeping management tasks by following standard guidelines and procedures
•Performed the responsibilities of implementing cleaning schedules and provide training sessions to the junior housekeeping staff
•Handled the tasks of performance review activities for housekeeping staff appraisal
•Assigned the tasks of overseeing cleaning activities and handling emergency situations.
•Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
•Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks
Conduct Briefing, meetings with Housekeeping staff to discuss their job functions.
•Inspecting the cleaning and servicing of guestrooms and public areas.
•Approaching guests in an attentive, friendly, courteous and service-oriented manner.
•Making sure that all Guest Rooms have appropriate supplies and linens in them.
•Maintaining guest confidentiality at all times.
•Ensuring that rooms and bathrooms are cleaned on a daily basis. Inspecting guest rooms and guest areas.
•Directing housekeeping staff to ensure a high standard of cleanliness in all public areas.
•Delegating work to meet business objectives and goals
•Clean rooms, lounges and bathrooms by vacuuming, sweeping, mopping and washing.
Dust and polish furniture and ensure that bathroom supplies are replenished.
Clean and maintain hotel common areas such as lobbies and sitting rooms
Make beds and change linen on schedule or on when-needed basis.
Gather dirty laundry and arrange for it to be taken to the Laundromat.
Ascertain that each laundry bag is properly tagged when packed.
Return appropriate laundry bag to guestroom when cleaned.
Stock and maintain supply rooms and maintain contact with vendors to ensure consistent supply.
Assist guests with reasonable housekeeping requests and respond to their queries.
(CERTIFIED CEM 1 & 2)
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