Front office manager
Malvern College Egypt
Total years of experience :8 years, 7 Months
• Supervises and manages all non-instruction classified staff and office volunteers. Establishes work schedules; assigns work duties consistent with individual position job descriptions.
• Evaluates and monitors performance; responsible for the recruitment, interviewing and selection of classified staff.
• Selects, facilitates, and provides training for classified staff.
• Assists the principal/administrator focus on instructional, rather than managerial/operational, tasks in all education levels (elementary, middle and high school).
• Under the direction of the principal/administrator, I am responsible for the overall management and supervision of the operations of the school including supervision and evaluation of classified staff as defined by the Principal.
• Assists in maintaining a positive safe campus by enforcing school rules and policies, and may act as a liaison to parents, community and staff.
Strong business focus, as well as excellent people management, leadership and
communication skills.
* Providing seamless management presence for the guests and staff members.
* Working closely with other departments to ensure the comfort, security and safety of the
guests, as well as their enjoyment.
* Co-ordinating hotel projects with Front office, housekeeping and Maintenance.
* Ensuring the handling of all complaints is done in a calm and professional manner while also
following up all these complaints and making sure they are resolved to the guest’s satisfaction.
* Ensuring policies and procedures are adhered too.
* Assisting in interviewing, training, motivating, and disciplining staff to ensure a quality and
productive workplace.
* Contributing to daily inspections of the property to ensure it is fully functional, maintained both
internally and externally.
* To always be a role model for the other staff members by displaying my professionalism,
immaculate grooming standards and excellent customer service.
* Contributing to the development of the property and bringing innovative ideas to my role.
* Ensuring effective running costs and avoiding unnecessary costs to the business during periods
of lower revenue.
In a friendly and efficient manner assisting guests with all needs to maximise customer
satisfaction.
* Making and confirming reservations.
* Responding to telephone enquiries in a polite and helpful manner.
* Maintaining a positive selling approach to maximise yield in both occupancy and rates.
* Assisting in resolving guest’s disputes/complaints.
* Using advanced computer skills while using Opera system to check in and out guests/groups.
* Ensuring the reception area is clean and tidy at all times.
* Switchboard duties.
* Strong motivated and dedicated team player.
* Exceptional grooming and presentation.
Using Hirum system to check in and out guests.
* Taking bookings through phone and email, answering phones.
* Money handling and EFTPOS, filing.
* Rosters and excellent customer service skills.
* Confident and outgoing personality
* High attention to detail
* Reliable and flexible
* Team orientated
* Leadership qualities
* Customer service focused
Exceptional customer service.
* Advanced pc skills.
* Target driven incentives.
* Sales- cross selling and up selling.
* Conflict resolution.
Retail sales and customer service.
* Money handling and till reconciliation
* Problems solving and complaint mediation.
* Warehousing, tagging and sorting garments, stock control, mark downs, and general
warehouse duties as required.
Guest liaison and customer service, check in/out patrons and respond promptly to any
requests.
* Reception duties.
* Basic computer / database management.
GIFT STORE, EGYPT
2006 - 2007 (Casual)
* Retail support, customer service, cash handling and general shop maintenance
OTHER POSITIONS OCCUPIED ON A CASUAL BASIS WHILE AT SCHOOL
* Food and Beverage Attendant - Big Banana Tourist Park, Coffs Harbour
* Food and Beverage Attendant - Anuka Beach Resort, Coffs Harbour
* Fashion Sports Model - GS Clothing Company, Syria