IT Helpdesk
QUANTUM GROUP
Total years of experience :2 years, 3 Months
at Hannoun Computer
Company (Ain El Remmaneh) hardware, software, networking solutions .
* March 2015 → May 2015: IT supervisor at real estate office.
* June 2015 → August 2016: IT Helpdesk at QUANTUM GROUP,
M&CSAATCHI, Vertical, MPUB, NOW, FIREHORSE,
UK LEBANON TECHHUB.
Job Description
* Active Directory Users: creation, adding users to groups as per the HR
Tickets…
* Cisco call manager: creating new phones, assigning extensions to phones,
cisco jabber configuration and assigning users to jabber.
* Email creation, databases per company.
* Giving permission on the shared folders.
* Updating all the inventories, signatures…
* Hardware maintenance, formatting, software installation.
* Access cards creation.
* Cabinets and Racks cabling.
3
• Official diploma of technical license LT (BAC + 4) “IT: Programming section” – IPNET National Pedagogical Institute of Technical Education (Dekwaneh).In 2014 • Official diploma of the Higher Technician TS (BAC + 3) “IT: Programming section” – Institute of Tourism (Dekwaneh).In 2013 • Lebanese Baccalaureate (ES section) - Providence School (Dora). In 2010 • Official certificate of grade 9 - Providence School (Dora). In 2007