Client Relations Executive
Spearhead Gulf LLC
مجموع سنوات الخبرة :11 years, 0 أشهر
• Generation of sales leads. Involve in anything from product development, marketing strategies, negotiating and closing deals with priority, existing and potential clients.
• Meet and greet clients before Public Course Training commence.
• Represent the company in a professional manner at all times when dealing with priority clients face to face and over the phone.
•Manage the database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business.
• Follow up quotations, RFQ, LPO, Payments and support the Accounts Department in receiving the payment and issuing invoices.
• Monitor and analyze training feedback from delegates and work with quality department on how to improve customer satisfaction.
• Liaise with Administration and Quality Department to ensure that all courses are run smoothly and efficiently.
• Implement effective marketing and sales strategy on public courses by assisting in the preparation, checking and distribution of flyers via email, sending brochures / calendar as appropriate to relevant clients.
• Make cold calls and develop prospective clients
• Actively secure bookings for Public Courses in any regions as per client list.
• Identify and secure new clients and other business opportunities.
• Support the BDM with any administrative tasks relating to business development activities.
• Monitor the activities of the competition to identify trends in the market.
• Performing / carrying out any other general administration and secretarial tasks as requested by the Senior BDM or BDM subject to time constraints, workload allowance.
• Arrange meetings for BDM for In-Company training and Public Training
• Proof reads Post-Training Reports of Public and In-Company courses to ensure high quality of delivered training's.
Sales, Marketing, Customer Service, Outbound and Inbound Calls