عمر محمود ريحان

( Al Bateen Airport Project) (2017-2022)
Key Result Areas:
• Monitoring & checking for supervisors to ensure highest level of cleaning process also preparing the daily & weekly reports & runway sweeping reports & send it to operation manager
• Ensuring overall cleaning equipment and materials supplies are available and working
• Analyzing the report, on overall compliance with standards regarding uniform, PPE, appearance, behavior and performance
• Coordinating with the Supervisor and Seniors to address concerns immediately and address any repeat occurrences when escalated
• Resolving any issues or misunderstanding that might occur between the staff & other parties who works in same location, such as police, security
• Assuring daily checklists and concept jobs are completed, and daily breakdown & PPM tasks are closed
• Implementing action plans following audit findings to rectify any areas of concern through the Supervisor and Senior Domestics and ensure standards are consistently met in the future
• Dealing with any urgent incident in airside such as oil or fuel spillage by sending a well-trained staff along with airside driver
• Checking pest control activities & make sure that pc technicians covers all scheduled areas
• Achieving individual & organizational goals; supporting the improvement of new business & retention of customers to achieve operational goals & key performance indicators while keeping in view the profitability
• Directing all activities relating to contracted facility services, including technical reviews, materials, equipment & product requisitions
• Maintaining records like Checklists, Periodic Reports, Key Performance Indicator (KPI) Report, Store Management, Health & Safety Training Records, Periodic Cleaning Records, Analysis and Improvement Reports for Facility Management
• Drafting and maintain SOPs & manuals for different department as per policies and standards
• Updating senior management of all incidents, issues and changes in my areas of responsibility

• Delivered purchase orders and informing existing customers of new products and increased sales by promoting products and analyzing competitor behavior
• Signed sales contracts, taking purchase orders, and collecting payments; accounted for the safe and timeous delivery of purchased products
• Maintained sales and delivery records, as well as meeting sales targets also liaised with other departments to ensure optimal customer services.

• Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support.
• Achieved & consistently exceeded revenue quota through product and service promotion during routine calls
• Referred complex issues relating to online order system or technology to help desk for further evaluation
• Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Provided training opportunities to enhance customer relationship management abilities and further boost satisfaction scores Adhered to company policies and scripts to consistently achieve call-time and quality standards