Customer Service and sales
Horizon Call Center
Total years of experience :3 years, 11 Months
Attended to customer inquiries and provide accurate services
Greet people warmly and direct them to the appropriate personnel
Provide excellent customer service as per company policies and procedures
Cross sell new products to the customers
Assist in telephone inquiries
Observe confidentiality of client data
Report in writing on customer complaints and how I handled them
Screening, answering and forwarding phone calls
Picked up and delivered E-mail / arranging couriers
Maintain general filing system and file all correspondence
Maintained an adequate inventory of office supplies
Responded to public inquiries
Keeping the reception area tidy
Provided word-processing and secretarial support
Handling petty cash book
Greeted and directed guests to the appropriate offices
Booking meetings