Charles Wilson

• Identify and develop new business opportunities mainly within financial institutions.
• Build and maintain strong relationships with key decision-makers and stakeholders.
• Promote NewGens IT solutions, including SWIFT services, system integration, and managed
services.
• Understand client business requirements and propose customized, value-driven solutions.
• Conduct client presentations, product demonstrations, and solution pitching.
• Manage the full sales cycle from prospecting to closing deals.
• Collaborate with internal technical and delivery teams to ensure successful solution
implementation.
• Prepare proposals, RFP/RFI responses, and commercial negotiations.
• Stay updated on industry trends, regulatory changes, and emerging technologies in financial
services.
• Achieve and exceed assigned sales targets and KPIs.

• Lead a dynamic team of sales professionals, providing guidance, support, and mentorship to
drive performance and exceed targets.
• Conduct regular team meetings to communicate goals, strategies, and updates, fostering a
collaborative and motivated work environment.
• Develop and implement effective training programs to enhance team members sales skills
and product knowledge.
• Collaborate with senior management to define sales objectives, strategies, and action plans
aligned with company goals and market trends.
• Analyse sales data and market insights to identify opportunities for growth, optimizing sales
processes and tactics accordingly.
• Implement innovative sales techniques and initiatives to maximize revenue generation and
market penetration.
• Cultivate strong relationships with key clients and stakeholders, understanding their needs
and preferences to deliver tailored solutions and exceptional service.
• Lead by example in building a pipeline of new business opportunities through proactive
outreach, networking, and relationship building.
• Resolve escalated client issues promptly and effectively, ensuring high levels of customer
satisfaction and retention.
• Monitor team performance metrics, KPIs, and sales targets, providing regular feedback and
performance evaluations to drive continuous improvement.
• Prepare comprehensive sales reports and forecasts for senior management, offering insights
and recommendations for strategic decision-making.
• Utilize CRM tools and systems to maintain accurate records of sales activities, client
interactions, and progress towards goals.

• Develop and implement business development strategies and plans that drive growth in
Malaysia, Indonesia, India, and Singapore.
• Identify and pursue new business opportunities, including building partnerships with key
clients, strategic alliances, and other business development initiatives.
• Build and maintain strong relationships with key clients and stakeholders, including HR
professionals, senior executives, and decision-makers across multiple industries.
• Lead the development and delivery of high-quality proposals and presentations that
effectively communicate our value proposition to potential clients.
• Collaborate with the senior leadership team to develop and execute on the companys overall
strategic plan and objectives.
• Ensure effective management of the sales pipeline, forecasting, and revenue growth.
• Monitor industry trends, competitive activity, and market conditions, and provide insights and
recommendations to the senior leadership team to inform business strategy.
• Manage a team of business development professionals and provide mentorship, guidance,
and support to help them achieve their goals and maximize their potential.

• Lead and Manage Malaysia, Singapore, Philippines, Oceania, and Vietnam Markets for
Facebook Advertising.
• Lead Team Members, foster their professional development and growth via effective coaching
and communication and promote teamwork and cooperation.
• Coach direct reports on their performance on a regular basis to ensure performance metrics
are achieved.
• Identify performance related issues, develop an action plan for improvement, implement
corrective action, up to and including termination of employment.
• Ensure service delivered to our customers meets contractual Key Performance Indicator
(KPIs) and financial expectations.
• Communicate expectations to employees and provide timely updates and changes.
• Provide subject mater expertise in handling escalated customer calls as needed.
• Manage team metrics and retention goals. Participate in discussions about reasons for atrition
and root cause.
• Stay current on internal work processes, policies, and procedures. Atend required manager
development training.
• Supervision of a group of call centre associates including work and atendance monitoring in
accordance with organization policy and applicable legal requirements
• Complete shift-wide projects that aim to increase productivity, quality or other KPI.
• Promote the Companys values through both behaviour and atitude, including being an
advocate for your team members.

• Develop new business through various methods such as cold calls, Client visitation, and
referrals.
• Track and report progress with the implementation of a strategic plan, customer budgets, and
ongoing forecasts.
• Perform analysis to determine opportunities in the market.
• Manage business deals from negotiation to close.
• Build and maintain long-lasting customer relationships.
• Brainstorm and execute plans to penetrate and develop the recruitment market.

• Responsible for the day-to-day supervision of a group of Sales Consultants / Account
Managers.
• Atendance monitoring in accordance with organization policy and applicable legal
requirements.
• Effectively coach direct reports on their performance on a regular basis to ensure performance
metrics are achieved at a minimum weekly.
• Identify performance related issues, develop an action plan for improvement, and implement
corrective action, up to and including termination of employment.
• Communicate expectations to employees and provide timely updates.
• Provide subject mater expertise in handling escalated customer calls as needed.
• Conduct Team Meetings to ensure expedient communication of relevant information and as
an open forum for input. Schedule and organize team activities.
• Stay current on internal work processes, policies, and procedures.
• Promote Hiredly values through both behaviour and atitude, including being an advocate for
team members.

• Develop new business through various methods such as cold calls, Client visitation and
referrals.
• Track and report progress with implementation of strategic plan, customer budgets, and
ongoing forecasts.
• Handling contract staffing for Digi, managing IR, and Recruitment.
• Perform analysis to determine opportunities in the market.
• Manage business deals from negotiation to close.
• Build and maintain long-lasting customer relationships.
• Screening, selecting, and conducting interview with suitable candidates.
• Manage the Recruitment process with pace and control.
• Brainstorm and execute plans to penetrate and develop the recruitment market.

• Managing portfolio of accounts.
• Maintain and expand my database of prospects within my assigned territory.
• Foster strong business relationships with customers and keep them informed on latest
products and recruitment trends.
• Research organizations and individuals to identify new leads and potential new markets.
• Research the needs of other companies and learn who makes decisions about purchasing.
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and
emails.
• Understand customer needs and requirements.
• Advertising vacancies by drafting and placing adverts.
• Build pipeline, achieve sales targets and work towards exceeding targets assigned by the
Management every quarterly and yearly.

• Handle inbound calls from customers in terms of inquiries and complaints and provide end to
end solutions to customers concerns.
• Handle inquiry and complaints from authorize service centres and liaises with internal
departments such as Sales Service, Spare Sparts and Warranty in terms of Sales and after Sales
issues.
• Handle walk in customers in terms of inquiries and complaints.
• Make outbound calls to customers in terms of complaint case escalations and work closely
with technical engineers and authorize service centres to solve after sales complaints.
• Prepare statistics and reports and based on daily cases.

• Handle the different process related to credit cards such as blocking of cards, fraud
management, credit evaluation and regeneration of cards.
• Cooperate with the different departments of bank through the different processes that are
involved daily such as fraud management, authorization, and banking, sales & marketing.
• Provide end to end solutions to customers problem.
• Provide new banking services facilities as well as cross sell many different banking products
such as balance transfer, loan on phone, e-statement, and bill registrations.
• Assist banking customers on their saving accounts, fixed deposit, and loans.