Operations Manager
MyOffice Business Centre
Total years of experience :14 years, 8 Months
Providing high level administrative and secretarial support for 30+ corporate in-house clients and part of the phone support team managing over 1000 local and international clients.
Develop and maintain strong working relationships with all myOffice clients.
Management of administrative tasks including general office management, organising centre maintenance, management of IT & centre issues, mail management and setting up clients PO boxes.
Management of front desk finances and liaison between outside providers and myOffice clients.
Management of ongoing client requirements.
Diary management: scheduling meetings, management and booking of meeting rooms for clients.
Attend myOffice networking and business events to develop client relationships and client referrals.
Providing myOffice training to my team.
* Supporting and assisting the marketing team with daily administration duties.
Liaising with suppliers, customers and clients on a day to day basis
Attending networking events to promote the company.
Creating marketing files and emails to send to customers and sales prospects.
Focusing on consumer and product awareness daily
-Delivering and Meeting Sales Targets whilst providing an excellent customer experience
-Managing my own work load & activities
-Supporting my Sales Team Manager in day-to-day duties.
• Dealing with customer enquiries and processing photography orders from inception through to delivery
• Taking session bookings via face to face and telephone
• Creating data files for incoming and outgoing orders
• Supporting clerical duties including filing, typing and photocopying
• Counting and handling money relating to school and studio photography orders
• Assisting photographers on shoots around UAE
April 2012 - December 2012 Radyr Golf Club, Cardiff, Wales
Receptionist
• Meeting and greeting customers
• Logging members into the system
• Answering calls and taking queries
June 2010- February 2011 Pepper Warehousing, Workshop, Nottinghamshire Peppers Warehousing, Nottinghamshire
Receptionist/Admin Assistant
* Meeting and greeting clients for meetings.
* Answering calls
* Logging on computer system the incoming and outgoing distribution lorries.
* Created a user interface guide for a new software system being installed in the company.
* Assistance in typing up letters, and also inputting data in database.
GCSE Drama Grade - B GCSE Welsh Grade - C GCSE English Literature Grade - B GCSE Physical Education Grade - C GCSE Religious Studies Grade - C GCSE History Grade - C GCSE Maths Grade - C • St David's Catholic College Cardiff 2007 to 2010 Year 1
BTEC 1st Diploma in Business Studies Grade - Distinction (Equiv 4 "A" grades at GCSE) AS Level Media Grade - B Year 2 BTEC Certificate in Business Studies Grade - Double Merit Award (Equiv 2 "B" grades at A level) A Level Media Grade - C • School council representative.
• School Prefect • Gold Duke of Edinburgh Award
• Windsor Middle School in Old Windsor Berkshire 1999 to 2001