Charmaine Pearl Doble

• Provided comprehensive calendar and email management, ensuring efficient scheduling and prompt communication.
• Expertly handled appointment setting and confirmations, enhancing client satisfaction and engagement.
• Managed CRM systems (GoHighLevel and Keap), streamlining client interactions and data organization.
• Crafted personalized emails and scheduled communications through ClickUp, improving outreach effectiveness.
• Monitored leads using Microsoft Excel, enabling data-driven decision-making and follow-up strategies.
• Demonstrated strong organizational skills and attention to detail, contributing to overall team productivity and success.

• Managed and responded to emails, calls, and chat inquiries, ensuring prompt resolution of customer concerns regarding products.
• Delivered effective troubleshooting support, enhancing customer satisfaction and loyalty.
• Processed Return Merchandise Agreements for defective devices, streamlining the returns process.
• Collaborated with OSVC and Unbabel to address non-English tickets, demonstrating adaptability in diverse communication settings.
• Developed strong customer relationships through attentive service and proactive problem-solving.
• Utilized CRM tools to track customer interactions and improve service efficiency.
• Contributed to team goals by maintaining high standards of quality and responsiveness in customer support.

• Developed and implemented engaging lesson plans to enhance English language literacy among Chinese students.
• Utilized effective communication skills to foster a supportive learning environment, encouraging student participation.
• Adapted teaching methods to meet diverse learning needs, ensuring all students progressed in their language skills.
• Collaborated with parents and educational staff to track student progress and identify areas for improvement.
• Leveraged technology to create interactive learning experiences, enhancing student engagement and retention.
• Cultivated strong relationships with students, promoting a positive and motivating atmosphere for language acquisition.
• Demonstrated strong organizational skills in managing classroom activities and administrative tasks related to student learning.

• Assisted in onboarding new clients, ensuring a smooth transition and positive initial experience.
• Managed communication channels, responding promptly to inquiries and providing exceptional customer service.
• Organized and maintained departmental records, enhancing efficiency and accessibility of information.
• Collaborated with team members to streamline processes, improving overall productivity.
• Developed and implemented effective communication strategies, fostering strong relationships with clients.
• Utilized various software tools to manage schedules and documentation, ensuring timely follow-up and support.
• Demonstrated strong multitasking abilities, balancing administrative tasks while maintaining high service standards.