فونسيكا فونسيكا, Key Account Executive

فونسيكا فونسيكا

Key Account Executive

Skynet Worldwide Express

البلد
الإمارات العربية المتحدة - دبي
التعليم
الثانوية العامة أو ما يعادلها, Advanced Level
الخبرات
17 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :17 years, 11 أشهر

Key Account Executive في Skynet Worldwide Express
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ مايو 2015

- Acting as a liaison between customers & companies & develop the relationship with allocated customers.
- Monitor daily deliveries by creating the MIS report.
- Data entry, amend & setup of the company master database.
- Assist & drive solutions for customer complaints, queries, errors, cancellations & returns via phone, e-mail or social media (Facebook / WhatsApp / live chat).
- Organise bookings for imports & trans-shipments. Liaise with service providers & agents for providing intermediate updates to the sales team.
- Process import shipments for handover to operations & dispatch teams.
- Collaborate closely with operations & other departments for smooth handling of shipments & updates.

Exports Executive في Bold International FZCO
  • الإمارات العربية المتحدة - دبي
  • سبتمبر 2014 إلى مايو 2015

- Shipment planning & preparation of commercial documents (SO, DN, CI, PL, SASO, COO, Local Goods Entry Pass) for sea, air, GCC & local shipments.
- Communicate with freight forwarders & shipping lines.
- Analyse & negotiate shipping cost.
- Collaborate with production & logistics teams for smooth handling of shipments & updates.
- Maintain warehouse inventory. Stock counting.

Head of Customer Service في Marine Transport Services (Pvt) Ltd - Marine Group of Companies
  • سريلانكا - كولومبوا 3
  • ديسمبر 2010 إلى سبتمبر 2014

- Assist & drive solutions for customer complaints, queries, errors via phone, e-mail as well as for counter customers.
- Communicate with freight forwarders & shipping lines for sea/air freight quotations & vessel schedules.
- Arrange export airfreight shipments.
- Liaise with agents for providing intermediate updates to the sales team.
- Maintain customer database & build good customer relations. Preparation of monthly sales report.

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Documentation & Admin Executive - Oringa Marine Services LLC - Marine Group of Companies
Jun 2012 - Sep 2013 - Dubai, United Arab Emirates.
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- Preparation of export bill of lading, delivery order, billing invoice & arrange bookings.
- Coordinate with airlines, shipping lines & co-loaders for sea/air freight rate quotations & shipment details.
- Manage company admin related duties with handling employee visa.
- Manage company accounts (petty cash/receivable & payable /statement of debits and credits/WPS/SOA).


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Import Documentation & Customer Service Executive (front office) -
Marine Transport Services (PVT) Ltd - Marine Group of Companies
Dec 2010 - Jun 2012 - Colombo, Sri Lanka.
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- Preparation of import cargo manifest & delivery order. Monitor vessel arrivals & send arrival notice to the consignee.
- Manage front counter customers & issue the delivery order.
- Coordinate with shipping lines & freight forwarders.
- Assist & drive solutions for customer complaints, queries, errors via phone & e-mail.

Senior Customer Service Executive في OceanHD Through Transport (Pvt) Ltd
  • سريلانكا - كولومبوا 3
  • مايو 2008 إلى يوليو 2010

- Organise export shipments bookings, bill of lading & airway bill.
- Preparation of import cargo manifest & delivery order. Monitor vessel arrivals & send arrival notice to the consignee.
- Manage front counter customers & issue the delivery order.
- Coordinate with shipping lines & freight forwarders.
- Assist & drive solutions for customer complaints, queries, errors via phone & e-mails.

Export Documentation Assistant في M.R.C. Associates Garments (Pvt) Ltd
  • سريلانكا - دهيوالا ماونت لافينيا
  • أبريل 2007 إلى مايو 2008
Trainee Import Documentation Executive - front office في United Cargo Management (Pvt) Ltd/ ADC Logistics Colombo (Pvt) Ltd
  • سريلانكا - كولومبوا 3
  • مارس 2006 إلى أبريل 2007

الخلفية التعليمية

الثانوية العامة أو ما يعادلها, Advanced Level
  • في Anula College, Nugegoda, Sri Lanka.
  • أبريل 2005

Primary School: Anula College, Nugegoda. Sri Lanka. 1992 - 1996 High School: Anula College, Nugegoda. Sri Lanka. 1997 - 2005 • G.C.E. (A/L) Examination in 2005 - (Subjects: Accounts, Economics & Business Studies) • G.C.E. (O/L) Examination in 2002

Specialties & Skills

Documentation
Freight Forwarding
Customer Service
Shipping
Import Export
ANSWERING
CORRESPONDENCE
CUSTOMER SERVICE
DATABASE
DOCUMENTATION
FREIGHT FORWARDING
IMPORT/EXPORT
SHIPPING

اللغات

الهندية
متوسط
الانجليزية
متمرّس

التدريب و الشهادات

Advanced Certificate course in Business Management (الشهادة)
تاريخ الدورة:
November 2011
Certificate Course in Import & Export Procedures (الشهادة)
تاريخ الدورة:
January 2009
Certificate Course in Logistics & Supply Chain Management (الشهادة)
تاريخ الدورة:
November 2013
Computer Diploma Course in Information & Communication Technology (الشهادة)
تاريخ الدورة:
March 2006
Diploma Course in Air Ticketing (الشهادة)
تاريخ الدورة:
January 2008

الهوايات

  • Swimming, Listening to Music, Dancing, Bicycle Riding