Key Account Executive
Skynet Worldwide Express
Total years of experience :17 years, 11 Months
- Acting as a liaison between customers & companies & develop the relationship with allocated customers.
- Monitor daily deliveries by creating the MIS report.
- Data entry, amend & setup of the company master database.
- Assist & drive solutions for customer complaints, queries, errors, cancellations & returns via phone, e-mail or social media (Facebook / WhatsApp / live chat).
- Organise bookings for imports & trans-shipments. Liaise with service providers & agents for providing intermediate updates to the sales team.
- Process import shipments for handover to operations & dispatch teams.
- Collaborate closely with operations & other departments for smooth handling of shipments & updates.
- Shipment planning & preparation of commercial documents (SO, DN, CI, PL, SASO, COO, Local Goods Entry Pass) for sea, air, GCC & local shipments.
- Communicate with freight forwarders & shipping lines.
- Analyse & negotiate shipping cost.
- Collaborate with production & logistics teams for smooth handling of shipments & updates.
- Maintain warehouse inventory. Stock counting.
- Assist & drive solutions for customer complaints, queries, errors via phone, e-mail as well as for counter customers.
- Communicate with freight forwarders & shipping lines for sea/air freight quotations & vessel schedules.
- Arrange export airfreight shipments.
- Liaise with agents for providing intermediate updates to the sales team.
- Maintain customer database & build good customer relations. Preparation of monthly sales report.
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Documentation & Admin Executive - Oringa Marine Services LLC - Marine Group of Companies
Jun 2012 - Sep 2013 - Dubai, United Arab Emirates.
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- Preparation of export bill of lading, delivery order, billing invoice & arrange bookings.
- Coordinate with airlines, shipping lines & co-loaders for sea/air freight rate quotations & shipment details.
- Manage company admin related duties with handling employee visa.
- Manage company accounts (petty cash/receivable & payable /statement of debits and credits/WPS/SOA).
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Import Documentation & Customer Service Executive (front office) -
Marine Transport Services (PVT) Ltd - Marine Group of Companies
Dec 2010 - Jun 2012 - Colombo, Sri Lanka.
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- Preparation of import cargo manifest & delivery order. Monitor vessel arrivals & send arrival notice to the consignee.
- Manage front counter customers & issue the delivery order.
- Coordinate with shipping lines & freight forwarders.
- Assist & drive solutions for customer complaints, queries, errors via phone & e-mail.
- Organise export shipments bookings, bill of lading & airway bill.
- Preparation of import cargo manifest & delivery order. Monitor vessel arrivals & send arrival notice to the consignee.
- Manage front counter customers & issue the delivery order.
- Coordinate with shipping lines & freight forwarders.
- Assist & drive solutions for customer complaints, queries, errors via phone & e-mails.
Primary School: Anula College, Nugegoda. Sri Lanka. 1992 - 1996 High School: Anula College, Nugegoda. Sri Lanka. 1997 - 2005 • G.C.E. (A/L) Examination in 2005 - (Subjects: Accounts, Economics & Business Studies) • G.C.E. (O/L) Examination in 2002
