Support on Web Security Software
Olfeo
Total years of experience :12 years, 4 Months
Olfeo is a content filtering software vendor. Our proxy and filtering solution helps our customers to manage, monitor and secure their Internet traffic.
Work on : Proxy - Web Filtering - QoS - OpenSSL -
✔ Opening / Tracking ticket (Level 1 to 3)
✔ Escalate tickets from the engineer to R&D and QA services
✔ Logs analysis - Performance measurements - Troubleshooting on MySQL
✔ Installation (appliance, Hyper-V, VmWare) & Troubleshooting
✔ Advice & Assitance
✔ Writing procedures to customers and network integrators
✔ Writing technical report
✔ Writing KB support
✔ Collaboration with the authorities for investigation
✔ Projects on UTM : StormShield (Netasq), DELL Sonic Wall
* Configuration and Installation of WorkStation (XP & Seven)
* Installation of Computers Journalists
* Customer Support (on site)
✔ Identify security needs ✔ Monitor and detect system vulnerabilities ✔ Active Directory Administrative ✔ Cisco CCNA
