Project manager
Wunderman
Total years of experience :15 years, 5 Months
ITREALDEAL
- Oversee and assist the team in efficiently helping several business and agencies with
planning, purchasing, implementing, monitoring and troubleshooting a diverse array of
personal computers, servers, mobile devices and network systems. - Oversee and assist
the team in efficiently helping customers with purchase of hardware and software for
repairs, expansions and upgrades of existing systems and implementation of new
systems.
QA Technical Lead/PM
Jun 2015 - May 2016
Applogix
- Provide direction to the staff for the development of test plans, test schedule,
estimates, and detailed test cases to ensure adequate test coverage. - Balance
deployment of resources as necessary to support priorities. - Ensure effective defect
management and issue resolution through all test phases. - Manage expectations and
communicating effectively with business units, IT cross-functional teams, Project
Management and other support staff. - Oversee and manage testing effort for multiple
projects for a defined area of responsibility to successfully and consistently deliver high-
quality software products within budget and schedule.
Applogix
- Coordinate activities, resources, equipment and information- Liaise with clients to
identify and define project requirements, scope and objectives- Make certain that clients’
needs are met as the project evolves- Help prepare project proposals, timeframes,
schedule and budget- Monitor and track project’s progress and handle any issues that
arise- Act as the point of contact and communicate project status adequately to all
participants- Use project management tools to monitor working hours, budget, plans and
money spend
Provide business, technical, and product knowledge in support of post sales activities
in order to ensure customer satisfaction- Address product related questions and
technical challenges- Educate clients on how existing and new product features and
functionality work, and how it can contribute to their business growth- Monitor accounts
to ensure usage of Turn product stack and optimal performance- Act as the middle-man
to support organization so as to ensure client escalations are resolved in due time-
Partner with Account Sales Development teams to build relationships with decision
makers, business contacts, and influencers- Accurately replicate, identify, and document
software defects with appropriate tracking system- Perform quarterly Business reviews
and assist in product trainings needed.
Field of Study: Network and telecommunication