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Chesne Botha, Capacity Manager (Supply Chain & Procurement)

Chesne Botha

Capacity Manager (Supply Chain & Procurement)·Bolton Footwear

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 17 years, 0 months

Capacity Manager (Supply Chain & Procurement)

January 2023 - Present

Bolton Footwear

Cape Town, South Africa

January 2023 - Present

• Redesigned the raw-material replenishment model using demand patterns, supplier lead times
and buffer-stock parameters across 80+ suppliers, releasing R10M in working capital and
reducing inventory by 23% within 9 months while maintaining production continuity.
• Led a 17-person cross-functional team managing 2, 500+ raw material SKUs, ensuring
consistent production continuity
• Managed annual procurement spend of R35-45M (AED 7M - 9M) across 80+ local and
international suppliers, ensuring continuity of supply and effective cost control
• Provide executive reporting on working capital, inventory exposure, and supply risk to support
decision-making
• Drive cost control across raw materials, freight, and obsolescence to protect margin and avoid
production downtime
• Strengthened cross-functional alignment between procurement, production, and warehousing
to improve efficiency
Company industry:
Textile & Apparel Production

Customer Service Manager (Order fulfilment & Demand Operations)

July 2017 - January 2023

Bolton Footwear

Cape Town, South Africa

July 2017 - January 2023

• Managed customer order fulfilment, inventory allocation, demand visibility and service level
performance, providing operational inputs into production planning and forecasting.
• Drove SLA compliance, order accuracy, and fulfilment process improvements across a high
volume operational environment
• Reduced customer complaints by 6% through structured performance management
• Built operational process frameworks and cross-functional reporting structures focused on
demand volatility, which directly enabled progression into supply chain leadership in 2023
Company industry:
Textile & Apparel Production

Customer Service Supervisor

October 2014 - January 2017

HomeChoice

Cape Town, South Africa

October 2014 - January 2017

• Led and cross-trained a 25-person customer service team; optimised capacity planning to
improve SLA compliance from 87% to 98%.
Company industry:
Media Production

Customer Service Team Manager

December 2012 - September 2014

Wonga.com

Cape Town, South Africa

December 2012 - September 2014

• Led a high-performing team of 16 handling high-volume daily transactions; introduced
structured performance metrics and targeted coaching frameworks that boosted team Quality
Assurance (QA) scores from 89% to 94%.
Company industry:
Economics & Financial Consulting

Customer Service Agent

March 2012 - November 2012

Wonga.com

Cape Town, South Africa

March 2012 - November 2012

-Assisted customers via phone and email, resolving enquiries efficiently and professionally.
-Handled loan applications, account queries, repayments, and customer complaints.
-Maintained accurate customer records and ensured compliance with company policies.
-Delivered excellent customer service while meeting quality and productivity targets.
-Collaborated with internal teams to resolve customer issues and improve the overall customer experience.
Company industry:
Financial Services
Job role:
Customer Service and Call Center

Assistant Manager Sales

January 2011 - February 2012

Capestorm

Cape Town, South Africa

January 2011 - February 2012

-Assisted in the day-to-day management of store operations, ensuring excellent customer service.
-Supervised, coached, and supported the sales team to achieve sales and service targets.
-Managed inventory, stock control, merchandising, and loss prevention activities.
-Assisted with staff scheduling, training, and performance management.
-Monitored store performance and implemented actions to improve sales and operational efficiency.
Company industry:
Retail & Wholesale
Job role:
Sales

Sales Associate

February 2009 - December 2010

Capestorm

Cape Town, South Africa

February 2009 - December 2010

-Assisted customers with technical product advice and recommendations to meet their outdoor apparel and equipment needs.
-Processed sales transactions and delivered a high standard of customer service.
-Maintained product knowledge to effectively communicate product features and benefits.
-Managed stock replenishment, merchandising, and inventory accuracy on the sales floor.
-Supported store operations to achieve sales targets and enhance the customer experience.
Company industry:
Retail & Wholesale
Job role:
Sales

Education

Mancosa (Management College of South Africa)

May 2026

May 2026

Bachelor's degree, Business Administration

South Africa

Mancosa Business School

May 2025

May 2025

Higher diploma, Advanced Management

South Africa

GPA (rating): Very good

GPA (rating): Very good

Mancosa Business College

May 2024

May 2024

Diploma, Project Management

South Africa

GPA (rating): Very good

GPA (rating): Very good

EXIT LEVEL OUTCOMES 1. Identify and apply legislation and organisational policies and procedures relevant to the core processes appropriately to a given situation. 2. Evaluate a project to develop the scope of work, provide accurate cost estimates and to plan the various activities. 3. Demonstrate an understanding of risk management analysis techniques that identify the factors that put a project at risk and to quantify the likely effect of risk on project timescales. 4. Identify the resources required for a project and to produce a work plan and resource schedule. 5. Distinguish between the different types of projects and follow the stages needed to negotiate an appropriate contract, and develop a project plan and change control systems to integrate the various project elements. 6. Identify best practice relevant to operational responsibilities in terms of monitoring and evaluation.

Skills

Team Coordination

Expert

Leadership

Expert

Change Management

Expert

Data Analysis

Expert

Microsoft Excel

Expert

Leadership

Expert

Excel

Expert

Data Analysis

Expert

SQL

Beginner

GOAL ORIENTED

Expert

LOGISTICS

Beginner

CUSTOMER RELATIONSHIP MANAGEMENT

Expert

MANAGEMENT

Expert

PROCUREMENT

Intermediate

WAREHOUSE OPERATIONS

Intermediate

COST MANAGEMENT

Intermediate

CUSTOMER SERVICE

Expert

OPERATIONS

Expert

OPERATIONAL EFFICIENCY

Intermediate

BUSINESS OPERATIONS

Intermediate

END TO END ENCRYPTION

Intermediate

INVENTORY MANAGEMENT

Intermediate

STRATEGIC SOURCING

Intermediate

SUPPLY MANAGEMENT

Intermediate

WAREHOUSE MANAGEMENT

Intermediate

Syspro

Expert

Supply Chain Analytics

Expert

Process Improvement

Expert

BUSINESS PERFORMANCE MANAGEMENT

Intermediate

DATA WAREHOUSING

Intermediate

WORKING CAPITAL

Intermediate

CONSTRUCTION

Intermediate

WAREHOUSING

Intermediate

COMPOSITE MATERIALS

Intermediate

BUSINESS PROCESS MANAGEMENT

Intermediate

INVENTORY CONTROL

Intermediate

OPERATIONS MANAGEMENT

Intermediate

PLANNING

Intermediate

RETAIL EXPERIENCE

Intermediate

Social profiles

Languages

English

Native Speaker

Afrikaans

Native Speaker

Training and Certifications

Certifications
Higher Certificate in Project Management (NQF
Advanced Certificate in Management Studies (NQF 6)
Advanced Diploma in Business Management (NQF 7)
Higher Certificate in Project Management (NQF
Advanced Certificate in Management Studies (NQF
Fully UAE MOFA Attested & SAQA Verified
Advanced Diploma in Business Management (NQF 7)
Higher Certificate in Project Management (NQF Level 5)
Advanced Certificate in Management Studies (NQF Level 6)
Higher Certificate, Project Management (NQF
Advanced Certificate, Management Studies (NQF
Six Sigma
Apr 2025
Introduction to Data Analysis
Feb 2024

Hobbies and interests

Hiking
Fitness