Transformation Manager
Cognizant - India
Total years of experience :18 years, 1 Months
Manager Transformation
manager process excellence
Withover 7 years of collective experience in Operations Management, Insurance Claims Management, Key Account Management/ Client Servicing, Resource Management & Optimization and Leadership & Team Management functions
A Highly accomplished and result oriented Blackbelt Six sigma Certified professional with around 7+ years’ experience in the areas of Insurance Operations Management, Claims Backend Processing, Process Management and Team Management. Presently associated With Axa Business Services Pvt. Ltd. as an Assistant Manager for property and casualty insurance business and handling different processes for motor claims within the GCC region.
Proficient in managing process operations and developing procedures & service standards for implementation in GCC and Adeptness in providing guidance and leadership to staff in accordance with specified program objectives. Ability to develop a detailed plan to monitor progress, train new team and develop detailed procedures, flowcharts & measurement framework to smoothen the process.
Consistently recognized as a team builder with superior performance and creative problem-solving abilities to foster a team-spirited atmosphere based on open communication and mutual respect and possess strong troubleshooting and excellent managerial skills. Have good exposure and understanding of the third party/outsourced business management.
Armed with sound judgment and decision-making skills, coupled with exemplary leadership aptitude in constructing strategic vision and delivering first-rate customer service with an intuitive visionary adept at reengineering processes to comply with goals and policies.
Hands-on experience in monitoring the overall functions of processes handled; identifying improvement areas within the team and implementing adequate measures to maximize customer satisfaction level.An effective communicator with excellent relationship building & interpersonal skills coupled with strong analytical, problem solving & organizational abilities.
