Chetan Khedkar, Transformation Manager

Chetan Khedkar

Transformation Manager

Cognizant - India

Lieu
Inde - Hyderabad
Éducation
Master, Operations Management
Expérience
18 years, 2 Mois

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Expériences professionnelles

Total des années d'expérience :18 years, 2 Mois

Transformation Manager à Cognizant - India
  • Inde
  • Je travaille ici depuis février 2017

Manager Transformation

Lean Six Sigma Black Belt à Gallagher operations solutions Pvt ltd
  • Inde
  • juin 2014 à février 2017

manager process excellence

Assistant Manager à AXA Businesss ServicesPvt. Ltd.
  • Inde - Pune
  • août 2005 à septembre 2013

Withover 7 years of collective experience in Operations Management, Insurance Claims Management, Key Account Management/ Client Servicing, Resource Management & Optimization and Leadership & Team Management functions

 A Highly accomplished and result oriented Blackbelt Six sigma Certified professional with around 7+ years’ experience in the areas of Insurance Operations Management, Claims Backend Processing, Process Management and Team Management. Presently associated With Axa Business Services Pvt. Ltd. as an Assistant Manager for property and casualty insurance business and handling different processes for motor claims within the GCC region.
 Proficient in managing process operations and developing procedures & service standards for implementation in GCC and Adeptness in providing guidance and leadership to staff in accordance with specified program objectives. Ability to develop a detailed plan to monitor progress, train new team and develop detailed procedures, flowcharts & measurement framework to smoothen the process.
 Consistently recognized as a team builder with superior performance and creative problem-solving abilities to foster a team-spirited atmosphere based on open communication and mutual respect and possess strong troubleshooting and excellent managerial skills. Have good exposure and understanding of the third party/outsourced business management.
 Armed with sound judgment and decision-making skills, coupled with exemplary leadership aptitude in constructing strategic vision and delivering first-rate customer service with an intuitive visionary adept at reengineering processes to comply with goals and policies.
 Hands-on experience in monitoring the overall functions of processes handled; identifying improvement areas within the team and implementing adequate measures to maximize customer satisfaction level.An effective communicator with excellent relationship building & interpersonal skills coupled with strong analytical, problem solving & organizational abilities.

Éducation

Master, Operations Management
  • à Symbiosis Institute of Business Management
  • octobre 2009
Baccalauréat, Business Administartion
  • à Ness Wadia college of commerce
  • mai 2003
Etudes secondaires ou équivalent,
  • à J.N.Petit Technical High School
  • avril 1995

Specialties & Skills

Insurance
Transitions
Transformation
Six Sigma
Outsourced Operations
Operations Management, Insurance Claims Management, Key Account Management/ Client Servicing
Resource Management & Optimization and Leadership & Team Management

Langues

Anglais
Expert
Hindi
Expert
Marathi
Expert

Formation et Diplômes

Black Belt (Certificat)
Date de la formation:
October 2010
Valide jusqu'à:
November 2010

Loisirs

  • Playing Cricket
    Represented School, College,University& State in various tournaments