CHI GHISLAIN  SIRRI, Senior Sales Associate

CHI GHISLAIN SIRRI

Senior Sales Associate

JOANNA FASHION

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Business Administration
الخبرات
6 years, 4 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :6 years, 4 أشهر

Senior Sales Associate في JOANNA FASHION
  • الإمارات العربية المتحدة - دبي
  • أبريل 2018 إلى مايو 2021

¥ Reliably delivered outstanding customer service by giving product knowledge and benefits to customers to satisfy their needs and preference.
¥ Resolved all customers’ complaints with empathy and quickly finding solution to move forward.
¥ Motivated, led, coached, evaluated and appreciated the team consistently to achieve their objectives and completed their tasks on time.
¥ Handled all methods of payment and also carrying out cashier duties.
¥ Developed strong long-term relationships with new and existing customers to facilitate sales, increasing customer satisfaction.
¥ Surpassed sales targets and KPIs through up-selling, cross selling and provided extraordinary customer experience making a 20% profit per month.
¥ Be a quality oriented person to set very high possible standards in the work culture.
¥ Trained new employees and team members to develop their skills.
¥ Provided feedback to the team on customer interactions as necessary and making suggestions on enhancing and offering more memorable experiences.
¥ Ensured to make sure the store is ready to fulfill the customers needs.
¥ E-commerce.

CUSTOMER SERVICE TEAM LEADER في AZAM HOTEL BAMENDA
  • الكاميرون - Bamenda
  • أغسطس 2014 إلى سبتمبر 2017

¥ Carried out excellent customer service to very high standards.
¥ Designed PowerPoint presentations on best customer service practices.
¥ Managed the daily operations of 5 employees and oversaw their performances.
¥ Promoted customers’ loyalty by successfully handling customers’ queries, concerns and complaints.
¥ Ensured customer satisfaction and provided professional customer support.
¥ Retrieved 97% customer satisfaction rating which contributed to a 10% decrease in cancellations.
¥ Signed up new customers, retrieved customer data, canceled and promoted service information.
¥ Handled 30+ calls daily and covered all areas of responsibilities (5-person customer service team).

الخلفية التعليمية

بكالوريوس, Business Administration
  • في HIBMAT
  • ديسمبر 2016

Specialties & Skills

Innovative Problem Solver
Relationship Building
Customer Service
B2B Sales
Sales and Marketing Management
Attention to Details
Multi-tasking
CUSTOMER SERVICE
leadership
Team Player
COMMUNICATION SKILLS
Time Management

اللغات

الانجليزية
اللغة الأم
الفرنسية
متوسط