Senior Sales Associate
JOANNA FASHION
Total years of experience :6 years, 4 Months
¥ Reliably delivered outstanding customer service by giving product knowledge and benefits to customers to satisfy their needs and preference.
¥ Resolved all customers’ complaints with empathy and quickly finding solution to move forward.
¥ Motivated, led, coached, evaluated and appreciated the team consistently to achieve their objectives and completed their tasks on time.
¥ Handled all methods of payment and also carrying out cashier duties.
¥ Developed strong long-term relationships with new and existing customers to facilitate sales, increasing customer satisfaction.
¥ Surpassed sales targets and KPIs through up-selling, cross selling and provided extraordinary customer experience making a 20% profit per month.
¥ Be a quality oriented person to set very high possible standards in the work culture.
¥ Trained new employees and team members to develop their skills.
¥ Provided feedback to the team on customer interactions as necessary and making suggestions on enhancing and offering more memorable experiences.
¥ Ensured to make sure the store is ready to fulfill the customers needs.
¥ E-commerce.
¥ Carried out excellent customer service to very high standards.
¥ Designed PowerPoint presentations on best customer service practices.
¥ Managed the daily operations of 5 employees and oversaw their performances.
¥ Promoted customers’ loyalty by successfully handling customers’ queries, concerns and complaints.
¥ Ensured customer satisfaction and provided professional customer support.
¥ Retrieved 97% customer satisfaction rating which contributed to a 10% decrease in cancellations.
¥ Signed up new customers, retrieved customer data, canceled and promoted service information.
¥ Handled 30+ calls daily and covered all areas of responsibilities (5-person customer service team).