Chirag Shah

End to end IT solution provider including IT Security, IT Infra, Storage, etc.
Information & Data Security Project implementation & troubleshooting
Handling enterprise projects primarily for DLP, SIEM, PIM, etc.
Worked on technologies like Email / Web Security, Firewall, IPS, Endpoint Security, etc.
Providing technical support to the client for security solutions
Regular interaction and feedback from technical executives to make sure the smooth functioning of post sales
Providing internal technical training to increase the skills set of each individual on security products
Day to day activities is to work on Titan Helpdesk ticketing system. Respond to tickets raised by clients for new requests & queries
Conducting weekly review meeting for ongoing project and issues
Testing the new security solutions

Work closely with sales team and propose end to end security solution to client based on requirement
Pioneer provider of Information Security Consulting Service and product solutions to the
industry.
Deal into higher end security product like Encryption, Authentication,
Event monitoring, firewall, endpoint security, etc.
Regular interaction and feedback from technical executives to make sure the smooth functioning of post sales
Providing internal technical training to increase the skills set of each individual on security products
Conducting weekly review meeting for ongoing project and issues

Handling the team of 10 technical support executives
Giving technical presentation to clients
Regular interaction and feedback from technical executives to make sure the smooth functioning of post sales
Providing internal technical training to increase the skills set of each individual on security products
Maintaining various products like Firewall, IPS, Content Filter solutions

Products Handled: -
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Symantec Antivirus / Content Filter (Desktops / servers / Gateway)
Trendmicro Antivirus / Content Filter (Desktop / Servers / Gateway)
Mcafee Antivirus (Desktop / Servers / Gateway)
Microsoft Antigen (Gateway AV / Antispam)
Watchguard, Sonicwall and Checkpoint Firewall
Symantec and Bigfix Patch Management
Websense and Bluecoat Content Filter

Implementing security solution at client site like Antivirus, Firewall, Email Security solution
Providing technical support in case virus outbreak, reinstallation of AV servers
Providing technical audit for the security solutions implemented