HOUSEKEEPING SUPERVISOR
Moevenpick Hotels and Resorts
Total years of experience :15 years, 2 Months
as a point of contact between the team members and the managers
Facilitating trainings and delegating duties to the team members
Solving any guest problems and also ensuring quality and consistent service to guests
Preparing reports and maintaining work accomplishment records and administrative information
Anticipating guests and welcoming them with a smile to their tables
Serving and providing excellent customer service to the guest
Clearing and cleaning of tables and re-setting them up
Answering of guests questions regarding the menu
Working hand in hand with the kitchen staff to ensure quality and on time of food service to the guests
Taking care of payments made by the guests
Picking up guest laundry, verifying desired service and ensuring delivery to their respective rooms on time
Checking any special instructions or requests, stains, accessories, damages and logging them before proceeding to laundry
Ensuring that all guest items handed over to the laundry are received accordingly and accurately
Reporting of any discrepancies to the supervisors
Attending to guest requests promptly to ensure their comfort during their stay
Ensuring all public areas are clean and amenities replenished and free of health hazards
Answering any questions the guests may have concerning the hotel and our services
Cleaning of guest rooms and replenishing the amenities to ensure comfort of the guest
Adhering to grooming standards and punctuality to work at all times
Ensuring all public areas are free of hazards for the safety of guests and colleagues.
Ensuring proper storage of equipment and chemicals after use