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Christelle  Massamba , L1 Support Supervise Support

Christelle Massamba

L1 Support Supervise Support·betPawa DRC

Afghanistan

Diploma, Art section

Work experience

Total years of experience: 12 years, 0 months

L1 Support Supervise Support

May 2020 - October 2025

betPawa DRC

Democratic Republic of the Congo

May 2020 - October 2025

Company industry:
Call Centers & Customer Care Outsourcing

L1 Customer service / salles Radio's

April 2016 - January 2019

Srius Xm service

6th of October, Egypt

April 2016 - January 2019

Company industry:
Call Centers & Customer Care Outsourcing

Selles online

April 2018 - December 2018

Expédia selles

6th of October, Egypt

April 2018 - December 2018

Part time

Company industry:
Call Centers & Customer Care Outsourcing

Head of selles credit

March 2016 - January 2018

Vodafone

Cairo, Egypt

March 2016 - January 2018

Company industry:
Telecommunications

L1 Customer support / Mentor support agent

February 2012 - August 2015

( Belle ) Canadiens call center

6th of October, Egypt

February 2012 - August 2015

Company industry:
Call Centers & Customer Care Outsourcing

L1 Customer support service

July 2014 - December 2014

Vidéotron

Cairo, Egypt

July 2014 - December 2014

Company industry:
Telecommunications

L1 Customer service / superviseur

June 2013 - September 2014

Booking.com

Cairo, Egypt

June 2013 - September 2014

Part time

Company industry:
Hospitality & Accomodation

Education

African Hope Learning Center

June 2010

June 2010

Diploma, Art section

Egypt

Cairo University

June 1999

June 1999

Bachelor's degree, Art section

Egypt

Skills

COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
PUBLIC RELATIONS
Intermediate
PUBLIC RELATIONS
Intermediate
TEAM BUILDING
Intermediate
TEAM BUILDING
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate

Languages

English
Beginner
French
Beginner
Arabic
Beginner

Training and Certifications

Certifications
Telecommunications / Marketing