IT Support / Office Administrator
Macmillan Adam FZ LLC
Total years of experience :16 years, 10 Months
IT SUPPORT
• Responsible for network maintenance and fixing network failures/breakdown like printers and computer connectivity.
• Exceptional computer knowledge for analyzing and repairing computer technical problems.
• Responsible in computer and network security, including the administration of security devices such as firewalls, as well as consulting on general security measures.
• Consultant for computer problems beyond the knowledge of technical support staff
• In charged with installing, supporting and maintaining servers or other computer systems
• Assists in email marketing and social media development.
ADMINISTRATOR
• Communicated closely with the Managing Director regarding the
needs, concerns, or issues in the office.
• Coordinated with various departments to ensure smooth communication and efficiency.
• Developed relationships with customers, vendors, and guests to present the company in a
professional manner.
• Organized and scheduled meetings and appointments
• Managed payroll and benefits for 20+ employees, including solving any related problems.
• Ensured accounts payable, employee benefits, inventory, and invoicing records were accurately kept
and organized.
• Managed contract and price negotiations with office vendors and service providers
• Managed daily office operations and maintained office equipment.
• Coordinates with external financial audit
• Handled onsite, remote and phone technical support for computer related problems.
• Responsible in installation, configuration, upgrade and test of hardware, software and operating system before deploying them to the customer.
• Performed essential troubleshooting procedure, run effective diagnostic tools and applied appropriate solutions to fix the computer system of the user.
• Involved in replacement or upgrade of hardware, registry editing, viral attack removal, and reinstallation of software and operating system. Preventive measure for computer system is given to the client.
• Performed mass deployment of computers, notebooks, servers, printers, network equipments and network cabling.
• Prepared a technical report for each client
• Created a hardware and software inventory.
-Handled different roles as Service Engineer namely as Assembly, In-house Repair, Field Support and System Design.
-Assembly: Prepared pre-delivery support on newly sold IT equipment which includes desktop, laptop, server, network hub/switches, printer, scanner etc. Responsible in installation, configuration, upgrade and test of hardware, software and operating system before deploying them to the customer.
-In-house Repair: Performed essential troubleshooting procedure, run effective diagnostic tools and applied appropriate solutions to fix the computer system of walk-in customer. Involved in replacement or upgrade of hardware, registry editing, viral attack removal, and reinstallation of software and operating system. Preventive measure for computer system is given to the customer.
-Field Support: Responsible for on-site technical support. Performed troubleshooting, run diagnostic and applied appropriate solution to fix the computer system. Support includes hardware and software problems, viral attack on desktop level, client LAN connection problem, equipment software, driver problem, and patches and quick fixes. Preventive measure for computer system is given to customer.
-System Design and Implementation: Planned, designed, demonstrated and implemented a solution through Proof of Concept (POC) that will fit the customer’s infrastructure and requirements. Microsoft Deployment Toolkit, Microsoft System Center Configuration Manager, Windows Server Update Services, Clonezilla Server, Symantec Ghost Server, Symantec Altiris, HP Deployment Manager and customization of BartPE are some of the technologies that were implemented to our customer.
-Conducted intensive hands-on technical training for newly hired Service Engineer and On-site Help Desk Engineer before deploying them to the client. Handled and trained the On-the-Job-Trainee (OJT).
Performed mass deployment of computers, notebooks, servers, printers, network equipments and network cabling.
-Installed, configured and tested a variety of application and programs on user’s workstations.
-Deployed, refreshed and upgraded the operating systems on desktop machines, including standardized roll-out.
-Installed and configured Symantec Altiris and Symantec Antivirus.
-Performed Active Directory migration to all users and computers.
Supported and troubleshoot Windows XP-based desktop and laptop computer systems.