Retail Account Manager
SAB International
Total years of experience :11 years, 9 Months
Manage a new line of an American brand and expose it to the American and European markets.
Establish and maintain new contacts in America and Europe.
Design and research new methods on introducing a new brand into foreign markets
Set up and guide meetings accordingly with clients
Liaise with clients in order to identify needs and handle all requests
Register and attend all product related trade shows abroad
Ensure that company outgoings are paid on time.
Communicate client agendas to other members of staff
At MSE, I participated in major transformation projects related to governance, operating models, and organization restructuring for banking, retail, agriculture and telecommunication sectors across the Middle East region. My responsibilities included analyzing the current state of the client, defining strategic themes, and identifying the risks associated with implementing different strategies. Working hand in hand with a team of consultants, we developed over 300 job descriptions and job families geared towards positions in the banking, retail and telecommunications sectors along with preparing, attending, and conducting extensive workshops for over 1000 attendees for data collection purposes for the development of job evaluation matrix, salary scales, grading structures, competencies dictionaries, career path programs, training indexes, and other related tasks. Responsibilities also included rightsizing and manpower planning activities for numerous employees for a major banking institution and retail company in Lebanon. I also assisted in the development and refinement of HR strategies, operating models, policies and procedures for public sector entities in Qatar and Lebanon.
Managed and analyzed all aspects of order entry for completeness and accuracy for domestic and international purchase orders.
Reviewed and organized customer purchase orders, confirmed price agreements, delivery schedules, and ship to designated destinations.
Worked closely with sales accounts managers and customers to address purchase order issues.
Liaised with sales, merchandising, and production teams regarding style cancellations and delays.
Conducted order entry activities for large numbers of stock in coordination with the Order Management Senior Analyst.
Ensured accuracy of entered data on the system by following up on orders and delivery.
Contacted vendors/suppliers to obtain the needed price approvals and to ensure correct pricing for garments.
My main responsibilities as a Manager-in-Training were setting and recommending mark-up and mark-down rates and for completing stock orders and participating in periodical inventory counts.
It was vital to build and maintain close relationships with vendors regarding back order availability, future inventory needs and special orders to maintain availability of stock/merchandise at all times and ensure constant monitoring of inventory levels for merchandise replenishment purposes.
Holding this position, I was required to learn all aspects of the selling process from greeting customers into the flagship store, to following-up on the purchase experience and suggesting new merchandise ensuring high levels of customer satisfaction.
Working closely with the general manager on a daily basis, I strived towards growing my selling and management skills.
Responsible for analyzing and monitoring email deployment ensuring accuracy and functionality of services.
Handled the daily heavy flow of incoming emails and phone calls regarding online purchases and attended to customers in a timely and efficient manner.
Recommended, selected and helped located and obtain out-of-stock merchandise based on customer requests and packed purchased items for delivery.
Processed returns and exchanges upon customer request in a timely and efficient manner.
Analyzed weekly and monthly sales to make immediate and future actions to obtain financial goals.
Collaborated with planning on monthly OTB’s, price tier strategies, and IMU targets while providing clear direction for seasonal investments.
Worked closely with design team for the launching of the new product line while maintaining customer focus and IMU targets.
Assisted in the presentation of the seasonal line to sales team, and assisted in market appointments when needed to accommodate customer concerns.
Liaised with sales teams for specific city assortment needs for boutiques across the U.S.
Researched organizations for possible partnerships
Created related marketing proposals
Handled customer e-mail database via North Social (CRM)
Conducted research and local outreach when needed
Assisted in the creation of company brochures to be distributed to clients
The LIM College MBA is ideal for fashion professionals and entrepreneurs alike. Offering concentrations in Fashion Management and Entrepreneurship, the program teaches advanced concepts and theories of management, leadership, and entrepreneurship within the context of the fashion business.
The International Business Degree provides a global perspective on management, finance, marketing, international affairs, and economics, while providing a firm foundation in the fundamentals of the business curriculum. The field aims at preparing individuals for work in the global marketplace as business professionals who can understand and exploit the dynamics of global business and finance.