Christine De Costo

• Coordinated and managed day-to-day administrative operations, including complex calendar management and appointment scheduling for the Director’s Office.
• Served as the primary point of contact for internal departments and external stakeholders, screening calls, visitors, and correspondence with professionalism and discretion.
• Drafted and prepared a wide range of documents including emails, memorandums, reports, presentations, and meeting materials.
• Organized and maintained electronic and physical records of correspondence and confidential documents in compliance with company policies and procedures.
• Coordinated domestic and international travel arrangements and itineraries for executives and visiting guests.
• Liaised with executives, staff, and external partners to ensure effective communication and timely follow-up of actions.
• Prepared purchase requisitions using SAP (Procurement T-Code) and coordinated with Procurement and end-users to support operational requirements.
• Ensured all incoming and outgoing correspondence was properly routed to the appropriate recipients.
Additional Responsibility: Office Supervisor (Stand-In) to the Chief Operating Officer (COO)
• Provided comprehensive executive administrative support to the COO, including calendar management, correspondence handling, and coordination of meetings and travel.
• Oversaw daily office operations in the absence of the Office Supervisor, ensuring continuity and efficient workflow.
• Prepared briefing materials, reports, and presentations for executive and quarterly management meetings.
• Coordinated with department heads to communicate directives from the COO and monitor task completion and follow-up actions.
• Acted as a key liaison between the COO, senior management, and external stakeholders.
• Managed sensitive information with a high level of confidentiality, diplomacy, and professionalism.
• Responded effectively to urgent operational issues to ensure smooth office operations.

• Proficiently use the Oracle System ensuring all purchased materials are linked to finance department for proper invoicing.
• Maintain records of purchases, such as LPO, quotations and comparison sheets.
• Review and analyze all vendors, supply, and price options.
• Negotiate the best deal for pricing without compromising the product quality.
• Ensure that the materials and supplies are high quality and will meet the target date of delivery.
• Ensure that the company makes wise purchases of goods and services.
• Ensure technical offers are distributed to the end-user in a timely manner and reviewed as per the standards.
• Estimating and establishing cost parameters and budgets for purchases.
• Maintain accurate records of purchases and quotations.
• Making professional decisions in selecting where to purchase.
• Maintain and update vendor directory and their scope of works.

• Maintain the highest level of customer service at all times.
• Meet and greet customers and direct to appropriate end point.
• Work at departure, transit and arrival areas of the airport.
• Proactively check for updates on service quality through email and memorandums.
• Ensure conformity with all airline standards.
• Assist customers with check-in procedures.
• Check tickets and travel documents.
• Delightedly assist customers who are needing special attention, elderly and
unaccompanied minors.
• Handle VIPs through the VIP Terminal and ensure smooth handling.
• Direct customers to their assigned boarding gates and ensure proper handover to cabin
attendants.
• Provide an exceptional customer service to all passengers.

• Ensure smooth execution of the end-to-end shipment cycle, by working closely with
the customer as well as with internal workforce.
• Proactively track shipments and notify customers of relevant deviations from the
transport plan, including potential solutions or alternatives.
• Handle all customer issues and engage relevant participants as required to facilitate
timely and effective solutions and avoid unnecessary cost.
• Understand per diem or demurrage implications for containers and advices customers
regarding such.
• Actively build strong relationships with clients and gain an understanding of their
business, service needs, and desires through regular customer visits.