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Sarath Pookat, ADMINISTRATIVE OPERATIONS MANAGER

Sarath Pookat

ADMINISTRATIVE OPERATIONS MANAGER·MIDDLE EAST GROUP OF COMPANIES

Qatar

Master's degree, MBA in International Marketing

Work experience

Total years of experience: 13 years, 8 months

ADMINISTRATIVE OPERATIONS MANAGER

November 2021 - Present

MIDDLE EAST GROUP OF COMPANIES

Doha, Qatar

November 2021 - Present

• Supervised processes to ensure timely production shipments.
• Developed and enforced safety procedures, tracked production standards and developed quality control programs.
• Manage team members to foster a positive relationship with clients, sales forces and internal business partners.
• Provide daily direction of activities, manage productivity.
• Identify and provide feedback to upper management on the process workflow and identify training opportunities by reviewing pipeline reports.
• Monitored quality, cost, and productivity, and implement improvement activities resulting in cost savings.
• Managed logistical operations, engage in high-level negotiations in procurement, dispatching.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.

Company industry:
Food & Beverage Production
Job role:
Administration

OPERATIONS MANAGER

October 2020 - October 2021

ABS & PARTNERS (GREENVALLEYS HYPERMARKET)

Doha, Qatar

October 2020 - October 2021

• Establish and maintain the highest standard of store environment in providing excellent & professional customer and after-sales services.
• Develops, monitors and manages all store and field expenses with a focus on meeting budget guidelines while investing in the activities that drive value
• Provided critical support to company-owned and indirect retail operations by documenting best practices, and ensuring that communications were concise, comprehensive.
• Supervised multiple project teams simultaneously.
• Coordinated infrastructure build-outs for portfolio platforms.
• Controlled scope, schedule, and budget while coordinating team efforts.

Company industry:
Retail & Wholesale
Job role:
Administration

OPERATIONS MANAGER

January 2018 - September 2019

HERITAGE INTERNATIONAL TRADING WLL

Doha, Qatar

January 2018 - September 2019

Coordinate with the client’s representative and the consultants.
Supervise subcontractors and site teams during execution of all works
Check the quality of work produces and instructs rectifications where needed
Manage major projects within the company ensuring appropriate and timely execution.
Manage import freight operations and maintain a strong relationship with overseas vendors.

Company industry:
Trading & Commodity Trading
Job role:
Administration

OPERATIONS MANAGER

April 2016 - December 2017

BIZOTIC INTERNATIONAL TRADING CONTRACTING WLL

Doha, Qatar

April 2016 - December 2017

• Maintaining effective communication channels and relationships with the client organizations and other business partners
• Responsible for overseeing the day to day operations of HR SSO to ensure that all KPI/SLAs are met or exceeded
• Participates in the resolution of major problems such as labour disputes, workforce staffing, contract/subcontract administration
• Conduct site visits and review operational processes to ensure compliance and identify opportunities and best practices; create and execute the action plans in coordination with delivery partners.

Company industry:
Human Resources Outsourcing
Job role:
Administration

ADMIN & OPERATIONS MANAGER

July 2012 - December 2015

EXPRESS TRANSPORT & TRADING CO WLL

Doha, Qatar

July 2012 - December 2015

• Assisting is the procurement of new vehicles and completing all registration procedures for newly acquired vehicles

• Purchasing insurance protection & renewing policies for vehicles and customers based on the company’s strategy

• Understanding vehicle replacement policies, vehicles disposal channels, remarketing and vehicles leasing.

• Managed maintenances and fuel programs and ensured the absence of all discrepancies.

• Work with the functional teams to ensure support solutions are in place for strategic plans.

• Perform detailed quantitative and qualitative analyses to support strategic and tactical decisions that improve performance in the near and long term

• Manage, develop, and lead customer-facing initiatives to deliver the best possible customer service.
• Made cost-effective vehicle vendor recommendations.

• Evaluated repairs to ensure quality and safety.
• Tracked fleet movements and made efficiency recommendations.

• Documented fleet repair history and determined when replacements were necessary.

Company industry:
Motor Vehicle Passenger Transport
Job role:
Administration

Sales Executive

December 2011 - July 2012

Premier Auto Service

Kerala, India

December 2011 - July 2012

1.Identify business opportunities and target markets.
2.Arrange meetings with potential clients.
3.Manage account management and expansion activities.
4.Record sales information and maintain customers’ records.
5.Make rapid calculations of costs in order to provide temporary quotations.
6.Prepare sales reports by analyzing and summarizing information.

Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Sales Executive

May 2009 - September 2009

Global Medi Systems

India

May 2009 - September 2009

1.Identify Business Opportunities
2.Prepares Reports by collection, analyzing and summarizing information
3.Maintains relationship with clients by providing Support, information and guidance

Company industry:
Medical Hospital
Job role:
Sales

Education

University of wales Trinity St David

November 2011

November 2011

Master's degree, MBA in International Marketing

United Kingdom

Nehru Arts and Science College

March 2009

March 2009

Bachelor's degree, Business and Management

India

Skills

Administration
Expert
Administration
Expert
Business Information
Expert
Business Information
Expert
Business Expansion
Expert
Business Expansion
Expert
Company Operations
Expert
Company Operations
Expert
Organizational Performance
Expert
Organizational Performance
Expert
Marketing Ability to adapt quickly to new IT technologies with excellent IT skills Effective presen
Intermediate
Marketing Ability to adapt quickly to new IT technologies with excellent IT skills Effective presen
Intermediate
Operations Management
Intermediate
Operations Management
Intermediate
Procurement
Intermediate
Procurement
Intermediate
Management
Expert
Management
Expert
Operation
Intermediate
Operation
Intermediate
Facilities
Expert
Facilities
Expert
Administration
Expert
Administration
Expert
Customer Service
Expert
Customer Service
Expert
Problem Solving
Intermediate
Problem Solving
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
HR Management
Intermediate
HR Management
Intermediate
Sales Coordination
Intermediate
Sales Coordination
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Human Resources
Intermediate
Human Resources
Intermediate
Sourcing
Intermediate
Sourcing
Intermediate
Hiring
Intermediate
Hiring
Intermediate
Business Development
Intermediate
Business Development
Intermediate
Recruitment
Intermediate
Recruitment
Intermediate
Employee Relations
Intermediate
Employee Relations
Intermediate
Negotiation
Expert
Negotiation
Expert
Data Entry
Expert
Data Entry
Expert
Administrative
Expert
Administrative
Expert
operations
Intermediate
operations
Intermediate
Business Information
Expert
Business Information
Expert
Business Expansion
Expert
Business Expansion
Expert
Company Operations
Expert
Company Operations
Expert
Organizational Performance
Expert
Organizational Performance
Expert

Languages

English
Expert
Hindi
Intermediate
Malayalam
Expert
Tamil
Intermediate

Training and Certifications

Training
Masters Entry Program
College of Technology London
Oct 2009

Hobbies

  • Driving , Music, Sports