Applications Officer
Hult International Business School
Total years of experience :8 years, 2 Months
• Qualifies interested candidates for the full time MBA program
• Books telephonic consultation for the Associate Program Directors for further assessment
• Assists the qualified students on how to proceed with the initial application and advise them strongly
to submit it with an application fee
• Reach target sales as imposed by the Managing Director
Promote Interpersonal Development of the agent within the team
Motivates agents to meet the company & client goals
Works closely with agents to improve their performance through call listening, teaching and coaching sessions
Helps improve agent’s communication & computer skills through series of activities
Implement appropriate clients and company policies
Review and explain agents bonuses
Serve weekly/biweekly agent scorecards
Listen/evaluate agent’s calls
Takes escalated calls
Outbound escalations
• Greeting guests
• Handles guest check in and/or check out
• Manages the filing system and keeps the records
• Answering calls (responsible for supplying information, taking messages and keeping co-workers informed about the time, date and nature of calls)