Retail Manager cum Business Development
MAB Middle East Trading LLC
Total years of experience :9 years, 5 Months
Responsibilities:
• Oversee overall daily smooth operation of the outlets
• Staff recruiting, appraising, monitoring and counselling
• Manage staffs’ schedule, overtime and trainings
• Product costing and pricing
• Markets merchandise by studying advertising, sales promotion and display plans
• Maintains operation by initiating, coordinating, and enforcing program, operational and personnel policies and procedures
• Propose potential additional branches of income for the company
• Market research for what is in trend
• Product innovation and development both for the brand and chocolate factory
• Conduct frequent competitor’s watch
• Help in planning and overseeing new marketing initiatives
Achievements:
• Certificate of Appreciation for exceeding the sales target by 100% during Ramadan 2018
• Certificate of Appreciation for initiating, leading and opening the company’s own Chocolate Factory last June 2018
• Successful overhauling of Mastihashop’s rebranding campaign to fit the UAE market
• Lead Team for developing and planning the company’s upcoming homegrown new Chocolate Brand
• Designing the layout and interior of new Mastihashop Café & Retail
• Designed entirely new menu that fits current market trend
Responsibilities:
• Assisting the manager in overseeing the day-to-day operations
• Assisting the manager in organizing, planning and implementing strategies
• Ensuring schedules and objectives are met by the staffs
• Coordinate daily customer operations
• Track the progress of sales targets
• Monitor and maintain daily, weekly and monthly stocks and inventory
• Evaluate staffs’ performance and identify hiring and training needs
• Supervise and motivate staffs to perform their best
• Coach and support new and existing staffs
• Monitor retail operating costs, budgets, resources and expenses
• Suggest sales training programs and techniques
• Communicate with clients and evaluate their needs
• Creates reports, analyze and interpret retail data
Achievements:
• Leader of the Year Award - April 2016
• Lead Team for planning and opening the Mastihashop’s Food Truck outlet in La Mer
Responsibilities:
• Greet and attend to client’s needs
• Operate cash register
• Follows daily SOPs for maintaining shop’s appearance
• Increasing store sales by having superior product knowledge
• Cross-selling products to increase purchase amounts
• Introducing promotion and opportunities to clients
• Handle customer complaints
• Making sure that all checklists and other forms are being followed
• Delegates tasks to the staffs
• Ensuring that the work environment is safe, secure and healthy
• Ensure great customer service at all levels
• Main person to coordinate with clients who is looking for catering and/or giveaway offerings for their events
• Negotiate and close deals for client inquiries for the said services
• Attends back-to-back catering operations for corporate and individual clients
Achievements:
• Made all SOPs and checklists for the brand
• Implemented SOPs and conducted training required
• Developed the new revenue stream of the business which is the Dessert Catering services that we offer and made SOPs for the catering division operations
• Developed the new revenue stream of the business which is Chocolate selling from bulk to boxes to arrangements and to customized giveaways for corporate and individual clients
• Developed the new revenue stream of the business which is Food Truck that participates in different events, concerts, food festivals, corporate events and made SOPs for the food truck division operations
Responsibilities:
• Follow hotel’s high standard of sequence of service
• Provides excellent service to ensure customer satisfaction
• Works in a very fast-paced and physical working environment
• Assigned in a very busy breakfast buffet followed by a one-man show A la Carte Lunch Menu
• Clear up the whole buffet set up and prepare it for the A la Carte service set up
• Assigned in the back area for polishing plates, cutleries, glass, cups and refilling the food stations
• After being assigned in the dining area, will be transferred to the hotel’s Deli shop
• Takes order thru phone for room and pool service
• Maintains the orderly and organized appearance of the Deli
• Maintains stock and conduct daily and monthly inventory
• Takes inquiries about our function rooms and halls services and briefly explain to the clients to ensure and pick their interest
Achievements:
• Employee of the Month - November 2014
• Best Hygiene Award - October 2014
Responsibilities:
• Follow hotel’s high standard of sequence of service
• Provides excellent service to ensure customer satisfaction
• Works in a very fast-paced and physical working environment
• Assigned in a very busy breakfast buffet followed by a one-man show A la Carte Lunch Menu
• Clear up the whole buffet set up and prepare it for the A la Carte service set up
• Assigned in the back area for polishing plates, cutleries, glass, cups and refilling the food stations
• After being assigned in the dining area, will be transferred to the hotel’s Deli shop
• Takes order thru phone for room and pool service
• Maintains the orderly and organized appearance of the Deli
• Maintains stock and conduct daily and monthly inventory
• Takes inquiries about our function rooms and halls services and briefly explain to the clients to ensure and pick their interest
Achievements:
• Employee of the Month - June 2013
Responsibilities:
• Buying, ordering and receiving stocks
• Preparing the items to sell
• Manages staffs and everyday operation
Associate in Hotel and Restaurant Management Philippine Women's University CDCEC - Calamba Laguna, Philippines November 2007 - May 2010 CERTIFICATE S SEMINARS ATTENDED Food and Beverage Services Front Office and Housekeeping Seminar
Associate in Hotel and Restaurant Management
July 19 - 20, 2008 Commercial Cooking National Certificate II Preparation and Cooking Seminar TESDA - Technical Education Philippine Women's University and Skills Development Authority Laguna, Philippines
National Certificate II Baguio City, Philippines TESDA - Technical Education January 27 - 30, 2007 and Skills Development Authority Manila, Philippines Catering Management