Senior Operations Executive
serco middle east - dubai metro
Total years of experience :9 years, 9 Months
Responsible in safe and reliable delivery of world class customer train service.
Ensuring tactful and sensible management of issues as per process and work instruction in dealing with clients.
Handling train control and various operational staffs by following safety instructions and important communication with responsible personnel. Providing assistance during testing and mainline sweeping.
Directing emergency operations’ evacuation and handling resetting of emergency equipment.
Managing manual train operation as necessary; monitoring equipments and immediately reporting any faults or abnormalities. Facilitating automatic train operation re-setting due to failure or emergency equipment activation on train or stations.
Upholding awareness on integrated management systems and content of environment, quality, health and safety including information security policy statements.
Promoting HSQE and information security culture with colleagues, subcontractors and third parties.
Administered sales office with more than 50 staffs; formulated sales strategies and established targets.
Handled Account Executives’ performance and development; afforded support in proposal/presentation preparation and ensured meeting and surpassing activity standards for prospecting calls, appointments, presentations, proposals including closing.
Established motivation and selling skills to Accounting Executives through regular coaching plus counseling.
Dealt with recruitment, evaluation and training of Accounts Executives according to approved criteria by senior management; provide on time feedback on performance.
Looked for sales leads and prospects by preparing individual / team action plans.
Strictly complied to overall policies, procedures and business ethics of the company as well as assured communication and implementation within the team.
Directed new market penetration by instigating and conferring action plan developments. Maintained updated with products and competitors’ activities.
Managed various issues like employee concern, client complaints and technical difficulties.
Managed customer relations and dealt with queries, quote issuance, negotiation and closing transactions.
Created distinct method to enhance business with clients and afforded management with solutions on challenges - Creative Business Development.
Ensured client satisfaction by troubleshooting concerns and problems.
Administered and secured business accounts; skilled in contract negotiation, developed value propositions and created technical presentations.
Developed policies, supervised daily operations and planned material and human resources utilization.
Supported the organization in identifying and attaining long/short term goals by conducting research, writing discussion papers, analyzing documents including proposal as necessary.
Handled recruitment and contracting of company including project personnel. Managed employee relations, development, training staffs and performance appraisal for organization’s development.
Monitored marketing and publicity materials’ content, production and distribution with a director / designer such as posters, program, flyers, mail outs and brochures.
In charged of the entire architecture, staffing, development and support of the company’s IT functions.
Enhanced efficiency and risk management in the company by assisting in forms / tools development.
Set up and enforced new administrative systems like record management. Supervised company’s health and safety procedures. Executed and promoted equal and diverse policy.
Provided recommendation on investment and cash strategies; facilitated annual budget preparation including regular variance statements and yearly audit.
Guaranteed client and vendor file integrity such as documents, analytical data as required and communication notion.
Ensured safety, adhered to quality control standards, regulatory compliance and lease agreements by controlling production activities.
Liable for interoffice inquires and made sure effective operational data coordination to management section.
Performed staff evaluation and dealt with staff performance and discipline.
Managed employee’s schedule and assignments to ensure complete store operational requirements as well as followed up work outputs.
Handled staff concerns like interviewing potential staff, performed assessment, reviewed appraisals and provided/arranged training - development.
Advised, counseled and disciplined employees to maintain store staff job results; planned, supervised and evaluated the same.
Made sure meeting of quality, customer service, health and safety standards.
Conducted study in advertising, sales promotions and display plans to market merchandise; analyzed operating and financial statements for profitability ratios.
Reviewed operating/financial statements and department sales records to identify changes in marketing strategies. Approved contracts to ensure merchandise/service availability and maintained inventories.
Participated in educational workshops to uphold professional and technical knowledge; analyzed professional publications, set up personal networks and took part in professional societies.
Carried out regular visit to sales floor, converged with colleagues/ clients and determined as well as addressed urgent concerns.
Built rapport with prospective and existing clients including other person to understand service needs and recognized current or future client needs.
Instigated, communicated and implemented program, operational/personnel policies and procedures.
Facilitated computer hardware, software and network installation including maintenance.
Hired and administered information systems staffs to design, develop, enforce, operate and supervise computer/ telecommunications software, networks and information systems by discussing IT Systems requirements, specifications, costs including time frame to Senior Managers.
Performed training / consultation, recommended resource future planning and developments. Ensured maximum access and implementation of technology services / resources in effective manner.
Assistance to the manager of the retail store
Diploma in Management & Marketing, London School of Management, London, UK 2003
Bachelor of Science in Computer Science, University of Hertfordshire, Hertfordshire, UK 2002
HND Computer Science, Americanos Collage, Nicosia, Cyprus 2000