Customer Service And Sales Officer Abu Dhabi
Union National Bank
Total years of experience :14 years, 0 Months
Union National Bank, UAE - Dec.6, 2015 - Present
Customer Care Officer
- Work directly with customers via telephone, email and personal interaction to describe products and/or services in order to persuade potential and current customers to avail new products and/or services
- Educates customers on bank product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship.
- Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product.
Cindy C. Calago
Dubai, UAE
0551194537
JOB EXPERIENCES:
Sales Executive
Citibank - UAE
Responsibilities:
• Achieving the agreed individual sales targets and ensure compliance with the bank’s policies and procedures.
• Develops new business prospects in different geographic areas.
• Building and maintaining effective business relationship with customers
• Performing sales activities for most or all products available in diverse product lines and multiple markets.
• Promoting bank retail products and services to potential customers by making proactive sales efforts and capitalizing on cross selling opportunities in order to achieve the sales targets.
• Assisting in conducting promotional activities, meetings and road shows in the assigned area to achieve the budgeted sales volumes.
• Ensuring the submitted customer applications and documentations are complete and error free.
• Brand Marketing.
• Performs a variety of tasks.
A Bank Assure role assigned in Metrobank branches to work hand in hand with the bank’s officers in achieving the company’s goals.
1. Delivering sound financial advice to clients in helping them achieve their financial goals.
2. Generating sales through account development and key account management of matured mass affluent clients.
3. Retaining quality business and maintaining high level customer satisfaction with bank partners and clients.
Responsibilities:
Manages the store, its operations and personnel, through effective administration and implementation of operational and sales activities and policies towards the achievement of sales targets.
1. Plans with staff actions to be taken to achieve set monthly sales quota.
2. Consolidates sales reports for review of management and ensures that outlet monthly sales reports are submitted on time.
3. Implements store policies, standard operating procedures, sales policies, cashiering, etc. as approved by management and ensure such are understood and carried out by sales personnel.
4. Informs customers regarding any special promotions/sales through telemarketing.
5. Ensures that sales invoices/daily sales concession reports are submitted on time to replenish stocks and maintain adequate inventory at the store level at all times.
6. Monitors and immediately reports losses, shortage from sales, damages, breakages and other discrepancies of stocks and fixed assets.
7. Ensures daily physical count of stocks and makes sure stocks are sufficient for assigned outlets through effective inventory/sales monitoring, forecasting and proper coordination with the back office.
8. Ensures that cleanliness, organization and creative display of merchandise are maintained at all times in the selling and stockroom areas to achieve a store atmosphere conducing to selling.
9. Verifies and processes cash/credit card payments transactions.
10. Assists in the implementation of special events and other tie-ups/cross promotional, promotional activities as planned by management.
NOKIA ACADEMY DEMONSTRATOR (NOKIA PHILIPPINES)
Product Specialist/ Brand Ambassador/Promoter
Roles & Responsibilities
Increasing in-store market share to achieve outlet Key performance indicators.
• Achieving or exceeding all sales targets by demonstrating product functionality to the consumer.
• Selling directly to the consumers.
• Delivering the desired shopper experience to the consumer.
Carrying out promotion campaigns/tactical programs.
• Increasing awareness on the given products.
Training retailer sales staff /knowledge sharing.
• Building retail staff competency by sharing knowledge/executing in-store training as per the company’s guidelines.
• Providing on-the-job soft skills training to the retail sales staff to deliver the desired shopper experience.
Collecting and reporting market intelligence
• Providing timely and accurate market intelligence on sales, consumer price, pricing, merchandising and competitive activity as detailed in the SOP.
• Providing ad hoc feedback on market activity e.g. outlet pricing, product launches, competition promotions.
Maintaining in-store merchandising as per guidelines.
• Assisting in the maintenance of the company’s products and merchandising standards.
• Continuously working along with the Sales Rep in identifying opportunities to improve the product’s in-store presence and merchandising.
CUSTOMER SERVICE ASSOCIATE
MALAYAN BANK, DAGUPAN JUNE 2009 - MARCH 2011
POSITION SUMMARY:
• Provides superior and quality customer service.
• Provides customers efficient and accurate transaction processing.
• Sells the Bank's products and services.
• Provides customer referrals for new products and services on a daily basis.
• Processing all new account transactions.
• Assisting customers in their selection of various accounts and financial services.
• Cross-selling the Bank's products and services.
• Opening, maintaining and closing of all account types.
• Performing branch clerical duties.
• Promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.