HR/ Recruitment Manager
First Resort Global Recruitment
Total years of experience :19 years, 7 Months
I was promoted and given more HR responsibilities and assisted in handling the day to day running of the office, along with the Company Director.
• Internal Recruitment: Post Job and Intern Opportunities, screen all CV’s, conduct telephone and face to face interviews. Manage all onboarding procedures and ensure all relevant information is given to new hires.
• Employee Engagement: Organise team building events, social nights, celebrating staff and company achievements. Constantly thinking of ways to build a great working environment.
• Regularly meet Management and Account Managers to discuss urgent roles and clients. Manage multiple client accounts and urgent roles for anyone who is on annual leave
• Assist in managing Resourcing and Administration teams - ensuring urgency and accuracy in their work.
• Consistently pushing the recruitment team to close urgent client positions
• Managing Holiday Schedules
• Manage LinkedIn Recruiter - making sure urgent jobs are continually posted
Personal Achievements:
• Suggested and implemented an Internship Programme to support the business and reduce costs for the company
• Devised training packs for all internships programmes which would cover areas of recruitment such as: Business development, Resourcing, Administration, and Candidate Calling.
Industries Include:
Luxury Retail, FMCG, Hospitality, Construction, Engineering, Oil & Gas, Law, Finance, Automotive, Media, Advertising, Marketing, IT, etc.
Recruitment Support:
• Source candidates from numerous job portals such as LinkedIn, Bayt, Naukri, Gulf Talent, Indeed, Monster, and company internal Database.
• Work alongside Account Managers to ensure I have all relevant information needed before starting on each role. (highlighting essential info needed, writing up job descriptions and application forms)
• Confirm Interview details - both with client and candidates
• Make interview preparation calls and emails, giving full and detailed prep talks to all candidates
• Quality Control - I make sure my teams Summaries, CV formatting, job ad postings etc. are done better and without mistakes
• Help resourcer's with difficult searches, and then come up with a strategy to find new candidates for hard to fill roles. I then report back to management, so they or myself, can manage client expectations/ change the brief if needed
New Staff:
• Managing internal new starts for the company by CV searching & placing adverts
• Performing initial interviews when we need to expand the team with new staff
• New staff induction and initial training on processes and systems
• Train staff on resourcing techniques to find suitable candidates for all urgent roles.
Personal Achievements:
• Implemented layout changes to improve urgent job sheet - which in turn became a more efficient way of storing jobs
• Suggested and rolled out a new CV format for the company
• Assisted in managing several recruitment projects, where I consistently succeeded in getting candidate shortlists over to clients fast and efficiently
• Providing administrative support to a team of recruitment officers.
• Formatting CV’s onto Hays Recruitment programme - minimum of 25 per day.
• Updating and collecting information so client’s data is current and correct
• Ensuring candidates information is accurate
• Gaining knowledge of Hays computing systems for their candidates including One Touch and Daxtra.
• Daily use of office applications such as word and outlook
• Answering telephone calls and email messages
• To provide highest level of customer service whilst working within a busy customer focused environment.
• First point of contact for all customer enquiries.
• Dealing with multiple enquiries relating to a wide range of council services.
• Answering telephone/email enquiries immediately and professionally.
• Responsible for cash handling, processing bank transactions and clerical support.
• Setting up meetings and booking interview rooms.
• Using varied IT packages to record and collaborate customer information.
• Complaint handling.
• Managing multiple tasks efficiently and accurately.
• Stationary Ordering
• Working with minimum supervision to meet waiting time targets and provide a fast paced service.
• Circulate with other departments within the council so customer needs are met.
• Dealing with Customer’s banking enquiries for a market leading bank, whilst, promoting Clydesdale Bank’s products and services
• Utilising questioning techniques to discover customer needs and provide appropriate solutions
• Work as part of a team displaying Clydesdale Bank’s core values
• Fully qualified to answer all complex enquiries including charges, failed verification, lost and stolen and foreign.
• Maintain a high level of quality and ensure to meet / exceed standards
• Provide assistance and advice to peers
• Contacting customers to conduct a full review of their account
• Consistently providing a high level quality service
• Assisting customers in purchases
• Cash handling and till balancing
• Keeping company records up to date and accurate.
• Making senior decisions when management where not available: e.g. refunds, merchandising etc.
• Fitting room control
• promoting special offers or store cards
• ordering goods
• handling complaints