Claudine Pinto

Drive innovation by keeping abreast of emerging digital trends and technologies and
encouraging the organization to continuously improve and be a leader in omni-channel
strategy and customer operations for the vClusive Marketplace.
Directly managing all operational functions related to stock handling, receiving and dispatching activities.
Provide coordination, evaluation and continuous process improvement to the department.
Be the conduit between e-commerce and the customer experience team to solve customer issues with website experience, fulfillment and payment.
Drove customer satisfaction and loyalty through the creation and execution of customer service and experience initiatives.
Answer numerous calls of high-volume. Resolve customer complaints and ensure calls are handled in a professional and prompt manner.
Recognized potential high volume accounts and assist the sales team with account
management.
Coordinating with accounts department for reviewing any deductions or short paid
invoices, identifying root cause, and collaborating with the internal departments to expedite dispute resolution.
Ability and knowledge to deliver strong customer service and convert new/potential customers to loyalty members.
Collaborated with marketing group to develop several new ways to present marketing co-op
opportunities to customers.
Responding to customer inquiries about products or services, including answering questions about
billing or shipping status.

Responsible for setting up and coordinating translation projects, as well as developing the
localization strategy to ensure the highest quality of product and marketing materials in
all languages for major Hollywood studios.