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Karthik  Sivaraman , Customer Service & Operations Specialist –

Karthik Sivaraman

Customer Service & Operations Specialist –·AML & Fraud, Citibank

United Arab Emirates

Master's degree, International Business

Work experience

Total years of experience: 6 years, 5 months

Customer Service & Operations Specialist –

July 2025 - Present

AML & Fraud, Citibank

Chennai, India

July 2025 - Present

• Performed AML transaction monitoring and fraud investigations across customer accounts, cards,
and correspondent banking activity.
• Prepared and submitted Suspicious Activity Reports (SARs) and IMLSRs to the UK National Crime
Agency (NCA) in accordance with regulatory timelines.
• Identified and analyzed fraud typologies including money mule activity, beneficiary fraud, counterfeit
cheque fraud, gambling-linked transactions, and goods-not-received cases.
• Reviewed customer behavior against risk profiles, KYC data, and historical account activity to detect
anomalies.
• Ensured full compliance with internal policies, AML regulations, and financial crime controls.
• Collaborated with compliance and risk teams to support case escalation and decision-making.
• Maintained accurate case documentation and audit-ready records while meeting strict SLA
requirements.

Company industry:
Banking
Job role:
Management

Senior Analyst – Banking Operations & Trade Finance

April 2022 - June 2025

NatWest Group

Chennai, India

April 2022 - June 2025

• Managed Export Letters of Credit, including advising, amendments, confirmation, transfer,
assignment of proceeds, and cancellation
• Verified the authenticity and completeness of Letters of Credit, ensuring full compliance with
UCP-600 requirements prior to confirmation or transfer processing
• Processed Import Letters of Credit issuance and amendments, ensuring accurate documentation,
approvals, and sanctions compliance
• Executed CDD Exit Payments for closed accounts, issuing settlements via cheque or Payit after
ownership and compliance validation

Company industry:
Banking
Job role:
Banking

Transaction Processing Associate – Mortgage Operations

November 2019 - January 2022

Accenture - India

Chennai, India

November 2019 - January 2022

• Handled mortgage redemption processing, including closure statements and final settlement
coordination.
• Responded to customer and internal stakeholder queries within agreed SLAs.
• Processed and authorized transactions with high accuracy and regulatory adherence.
• Successfully cleared legacy backlogs and ongoing case volumes, improving operational flow and
service delivery.

Company industry:
Financial Services
Job role:
Accounting and Auditing

Education

Loyola College, Pondicherry University

June 2022

June 2022

Master's degree, International Business

India

GPA (percentage): 60%

GPA (percentage): 60%

project on a business administration

Ramakrishna Mission Vivekananda College

March 2019

March 2019

Bachelor's degree, Corporate Secretaryship

India

GPA (percentage): 60%

GPA (percentage): 60%

project on business administration

Skills

ANTI MONEY LAUNDERING
Intermediate
ANTI MONEY LAUNDERING
Intermediate
BANKING
Intermediate
BANKING
Intermediate
BANKING SERVICES
Intermediate
BANKING SERVICES
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ECONOMIC SANCTIONS
Intermediate
ECONOMIC SANCTIONS
Intermediate
FRAUD INVESTIGATION
Intermediate
FRAUD INVESTIGATION
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
TRADE FINANCE
Intermediate
TRADE FINANCE
Intermediate
TRANSACTION MONITORING
Intermediate
TRANSACTION MONITORING
Intermediate

Languages

English

Beginner

Telugu

Beginner

Training and Certifications

Certifications
Trade Finance & Letter of Credit Operations (Internal Certification)
AML & Financial Crime Awareness (On-the-Job Banking Training)

Hobbies and interests

gardening, drawing