Courtney Mushakwe

• Welcoming guests, verifying bookings, issuing room keys, and processing payments.
• Addressing guest inquiries, complaints, and requests promptly to ensure satiffaction.
• Providing information on hoel ffacilities, I al a attractions, anansportaortation.
• Accepting eservations, ancellalations, and mod afications.
• Maintaining accurate records in hotel management soft are.
• Ensuring efficient use of available rooms and special requests.
• Preparing reports, maintaining records, and handling correspondence.
• Assisting the font office manager with sta ffschedules and mee meetings.
• Liaising with housekeeping, maintenance, and other departments to ensure smooth operations.
• Supervising or guiding junior front desk sta ffwhen required.
• Monitoring service standards and reporting issues o management.
• Managing unexpected situations li e over bookings or guest emergencies.

• Assisted guests with check-in and check-out procedures, ensuring smooth arrivals and departures.
• Delivered concierge services, including travel guidance and local recommendations, to enhance guest experience.
- Responded to guest queries with efficiency, empathy, and professionalism, maintaining high satiffaction vels.
• Operated POS systems to process payments and handled basic bookkeeping tasks with accuracy.
• Maintained a welcoming and organized front desk presentation, upholding hospitality standards and brand image