Associate
Booz Allen Hamilton
Total years of experience :13 years, 9 Months
Project Manager, Web Architect
The GEOINT (Geospatial Intelligence) Today site provides current, relevant geospatial intelligence to military leaders.
Project Manager
▪ Lead a team in an dynamic, collaborative and fast-paced Agile environment, using PHP, AJAX, JavaScript, OOP, HTML and CSS3 to develop dynamic user components
▪ Provide project management, plan development, IT service management, timeline oversight, and performance oversight is a consulting environment
▪ Manage stakeholder interactions with data gathering and development of the site
▪ Responsible for technical deliverables associated with application code development including requirements documentation, application code and associated documentation, including documentation to fulfill audit requirements
▪ Develop data models using VISO, UML and other modeling tools
▪ Work to anticipate cross-platform functionality problems and ensure they are accounted for in all delivered data services
▪ Document, track and resolve problems in client business systems (CRM, Content management)
▪ Coordinate data and service subcomponent design and implementation
▪ Bridge gaps between design and technology, working with visual and interaction designers to implement and maintain pixel perfect user interfaces
▪ Supported geospatial intelligence analysts by providing a full range of web/interactive media services
▪ Provide customer service excellence by clearly and concisely communicating work status, methods, instructions, problems, requirements, options, and concerns with team members, managers, and customers
▪ Apply principles of concurrency programming, threading issues and mitigation approaches
Web Architect
▪ Provide leadership in the re-design of the application through stakeholder meetings and user stories
▪ Create a framework for the application that provides a robust and easily managed codebase for rapid development of new features
▪ Design and develop data services and APIs for past, current, and future web-based/interactive initiatives
▪ Create APIs and data services to be used for design and technical procedures to ensure knowledge sharing
▪ Employ XML processing technologies (ex: XSD, X Path, XSL, XSLT, etc) to develop API and cross-platform communications solutions
Website Development, Design and Administrator
* Administrator, designer and developer several independent web sites
* Design and develop web interfaces for HTML, PHP, and CSS pages through stakeholder interactions
* Use current and cutting edge technologies to develop dynamic and interactive websites
* Manage domain names and hosting solutions for customers
* Current example available at http://theaxelrodfirm.com/
The Customer Support Portal is a custom built CRM (Customer Relationship Management), providing communication channels for military and intelligence customers access to products and services supplied by the intelligence community.
Customer Relations Manager
* Provided technical support for a suite of government applications
* Provided technical and system briefs to high level military leaders to help facilitate various operations throughout the globe
* Coordinated operations with Department of Defense organizations
* Assisted the client manage the day-to-day activities of a CRM
* Developed strategic direction with the client for future applications
* Developed innovative approaches to enterprise information needs
* Drafted briefs, concept of operations, point papers, white papers, and project plans
* Coordinated meetings and visits with mission partners
* Provided customer communications and marketing support
* Developed plans and processes for evaluating and measuring customer satisfaction (to include survey development, implementation, and analysis)
* Implemented customer satisfaction and feedback programs
* Responded to ongoing customer satisfaction and complaints
* Provided support to automate/execute surveys via Vovici and SharePoint
* Analyzed survey responses and draft associated reports based on survey results
Scrum Manager
* Led a team in an Agile environment, using .NET4.0, AJAX, JavaScript, OOP, HTML and CSS3 to develop dynamic user components; a dynamic user interface to provide scrolling announcements, a dynamic menu, and a content management system
* Provided IT project management including, project plan development, business impact assessment, IT service management, development oversight, timeline creation, planning and executing change management plans, and performance oversight in a consulting environment
* Developed and managed requirements documentation for application development including Social CRM and SharePoint systems
* Managed stakeholder interactions in gathering data to support operational assessments and project plan development
* Analyzed and reported on existing and future applications for improvements
* Assisted in CRM strategy development for the client
Database Analyst
* Designed relational databases to create the most efficient and reliable data structure for new and existing applications
* Maintained data quality and integrity through database design and maintenance
* Analyzed data to develop a strategic plan for the organization
* Improved user understanding of the data through report development and visualization concepts through Excel, Access, SqlServer, and .NET
* Performed analysis of the data to report trends and database anomalies
GUI Development & Design
* Designed and developed web interfaces for both custom .NET applications and SharePoint pages through stakeholder interactions
* Created unit tests and developed scripts to assess the functionality of new development
* Worked with developers to implement best practices in web interface design, including CSS3 and Object Oriented programming techniques
* SharePoint Development, Wiki Development, Research Assistant on Cloud Computing
Description of Project: * Booz Allen Hamilton internal initiative in Cloud Computing, working with BAH employees to schedule conferences, maintaining SharePoint and wiki pages with relevant information about company initiatives into the cloud
Description of Role: * Used HTML, SharePoint site and Wiki site to post information about conferences, papers and information about various cloud opportunities within the community
* Developed requirements documentation, test plans, and help files for new programs within development teams
* Coordinated upgrades to existing software and training requirements for that software within IT teams
* Developed and taught training workshops for NAHB staff
* Coordinated training facilities
* Coordinated curriculum development for high school freshmen in a team environment
* Taught programs such as Excel, Power Point, Publisher, HTML, Visual Basic, and Flash
* Developed and designed the Wakefield Academy for Careers in Medicine, an intensive program for students with interests in medicine
▪ Taught conversational English skills to students from 3rd to 9th grade
▪ Taught cultural awareness to students
▪ Developed lesson plans and curriculum
Washington, DC * Development of system lifecycles * Development of network solutions * Project proposal and requirements management * Project team management * Database design and management * Data mining and reporting of data
GPA - 3.08 (Undergraduate) 3.63 (Graduate) ▪ Full-year Teacher Education Certification Program at Pinecrest Elementary School, East Lansing, MI ▪ State of Michigan Teacher Certification ▪ Minors: Computer Science & Earth Science