Senior Account Manager
Ventures Middle East
Total years of experience :16 years, 4 Months
• Responsible for the retention and growth of the assigned clients’ portfolio in Middle East, covering a range of companies within Construction, Oil&Gas, Power&Renewable and Water&Energy industry.
• Managing a Client Success Manager’s mandate by supporting the sales team, managing the client service lifecycle, coordinating with other departments to ensure the client satisfaction.
• Understanding the clients’ particular needs and each department’s role and adjusting the presentations/training accordingly, in order to support their business and growth and ensure their loyalty.
• Nurturing key customer relationships while successfully delivering against the customer's expectations.
• Leading personalized trainings and seminars for the clients and supporting all their departments to ensure they are maximizing their revenue (from marketing to planning, strategy and sales).
• Implemented marketing strategies to increase the revenue and number of patients for the downtown location of the group by prospecting, contacting and closing partnership contracts with the companies in the target areas.
• Organized the promotion of health camps and workshops; administer and develop the social media presence in association with the overall digital strategy and business objectives.
• Formulated and executed multiple campaigns and promotions strategies from the concept to the end, identified the potential sponsorship opportunities that can benefit the group and unit image.
• Consistently assisted luxury real estate buyers, sellers and investors in the sale and purchase of high valued properties as well as off-plan properties in Dubai.
• Functioned on sale and lease of full buildings, staff accommodation, and labor camps in order to satisfy the client need and sustaining the business growth.
• Assisted and resolved queries that arose across the real estate service cycle, ensured clients were updated on rates, legalities and other regulatory issues.
• Efficiently managed the sales process from lead generation, asking questions, presenting the company and its products to potential customers in face to face meetings, telephone calls, emails etc.
• Sustained an effective interaction with all other departments to ensure the quality of product, and customer service levels consistently surpass customer expectations.
• Developed strategies, aims and objectives, set territory specific targets across different product lines and worked on methods to achieve the same in a cost effective manner.
• Delivered sales and account growth, serviced all aspects of the sales plan across designated key accounts and business prospects.
• Resolved conflicts and mitigated complaints, settling disputes and grievances among customers to ensure smooth operational relationships.
• Operated career website in Middle East and Eastern Europe in order to post new positions.
• Performed resumes screening, conducted phone interviews and assessments for the second interview, replied to candidates and designed offer letters and other necessary documents for the visa processing.
• Developed and managed a portfolio of insurance clients, identified growth prospects and sustained long term relationships with existing customers
• Developed relationships with brokerage companies to sell the ING Life insurances and investment products in order to increase the overall sales; built relationships with various companies to facilitate corporate partnerships for ING Bank products
• Qualified and attended the ING national insurance sales conference as a junior consultant to represent the branch
Master's Degree - Management of Human Resources - from Facultatea de Psihologie si Asistenta Sociala, Universitatea Petre Andrei, Iasi
July 2009 Bachelor's Degree - Psychology - from Facultatea de Psihologie si Asistenta Sociala, Universitatea Petre Andrei, Iasi
July 2009 High School Diploma - from Gr. Sc "Mihai Bacescu", Falticeni, Romania, Speciality - Mathematics Informatics