Executive Administrative Assistant
Globaleye
Total years of experience :12 years, 7 Months
Executive Assistant to AVP
Creates and revises systems and procedures by analyzing operating practices,
recordkeeping systems, forms control, office layout, and budgetary and personnel
requirements; implementing changes.
Maintains professional and technical knowledge by attending orientations
regarding marketing; reviewing professional advertising companies and
establishing personal networks.
liaising with a wide range of people involved in real estate business such as other
real estate companies, property owners, tenants, maintenance companies,
consumption of electricity/AC etc.
Administering payroll and maintaining employee records, developing and
implementing policies on issues such as working conditions, performance
management, equal opportunities, disciplinary procedures and absence
management.
Meet visitors or callers and handle their inquiries or direct them to the appropriate
persons according to their needs.
Computer literate so that they can conduct searches to find needed information,
using such sources as the Internet.
Have worked as a telemarketer and CSR with multi functional role in the company.
Assisting clients regarding inquiries about payment/prefered candidate/subscription fees and assisting them and matching their needs to our supplies.
Telemarketing- calling of clients, mainly owners of restaurants, HR of big companies and do sales over the phone.
Assisted in Google adwords to minimize the traffic on the website
-also in testing of every software to improve website
CitiBank, Philippines
January 2013 - June 2013
* Deliver world class customer service and build customer satisfaction and loyalty
* Provide effective and timely resolution to a range of customer inquiries about their credit card bills.
* Receive incoming calls for CitiBank account holders and process request as necessary
* Ensure the right information are given to the CitiBank customers
* Reporting Directly to the Customer Relations Supervisor
* Display a positive, helpful attitude on a daily basis.
Customer Service Representative
Stream Global Services, Philippines
September 2011- November 2012
* Handle a high influx of inbound calls within a dynamic call center environment
* Manage multiple priorities and maintain effective results in a quota- driven workplace
* Respond to customer inquiries and provide sales assistance to new and old customers.
* Exercise strong interpersonal communication skills with customers and department personnel
* Accept assignments with an open, cooperative, positive and team- oriented attitude
* Utilize multiple call center support applications to efficiently assist customers and agents
Bachelor of Science in Nursing Our Lady of Fatima University 2005-2011