Crisval Artienda

Oversees the day-to-day activities, overall project initiatives implementation, maintenance, and services of the Information Technology Operations and General Services departments. And under the General Services are the 3 departments Admin, Procurement, and Fleet Services.

Handling 4 Support Departments:
- Information Technology (IT) Department
- Admin Department
- Procurement Department
- Fleet Services Department

Senior Information Technology Manager Role:

Responsible for monitoring the efficiency and performance of the company's technology and network systems. Oversee technology infrastructures, system development and operations, ensuring the processes adhere to the company policies and regulations.

Proven expertise in optimizing tech and network systems, with a keen focus on aligning infrastructure and operations with company standards. Eager to bring my dedication and skill set to your team.

Senior Admin Manager Role:

To oversee office operations and administrative staff members. Oversee property & office administration, facility management, and procurement. Will hire, train, and evaluate administrative team members; develop, review, and improve policies, systems, and procedures; and generally, ensure the office operates smoothly and efficiently.

Dedicated to steering office functionality and leading administrative personnel. Expert in managing facilities, and refining operations. Eager to apply my adeptness in training and policy enhancement to ensure a seamless multi-site office environment.

Senior Procurement Manager Role:

Responsible for developing a strategic approach in the procurement of indirect goods and services. Lead the procurement team and will be responsible for sourcing and negotiating with suppliers to acquire the most cost-effective deals, manage supplier contracts, implement procurement policy and standards and to ensure processes and governance are in place to meet business objectives and operational needs.

Strategic Procurement Leader with expertise in sourcing, negotiating, and managing supplier contracts to achieve cost-effective acquisitions. Adept at leading teams, setting policies, and ensuring governance aligns with business goals. Eager to contribute to your team's success.

Senior Fleet Services Role:

Oversees and analyzes Fleet maintenance needs to establish standards for effective preventive maintenance process. Managing budgets, vendors, suppliers, contractors in a maintenance setting. And maintain high standards in vehicle (Trucks, Cars, Motorcycles, etc.) maintenance setting and ensure all safety standards are being upheld.

Experienced in leading fleet maintenance with a focus on establishing preventive measures, budget management, and upholding safety standards. Eager to contribute to your team.

• Spearheaded the implementation of an advanced IT infrastructure, including network management, firewall security, CCTV systems, and biometric solutions.
• Directed the development team to enhance NetSuite ERP modules, significantly boosting productivity.
• Developed a custom modular ticketing system in-house.
• Managed administration and support for properties, multi-site warehouses, parking, storage, and satellite offices.
• Handled third-party security and housekeeping agencies.
• Centralized procurement processes for all non-trade items, including vehicles, technical tools, warehouse equipment, building and property items, and office supplies.
• Oversaw fleet services, including the repair and maintenance of delivery trucks, company cars, motorcycles, and shuttle services.
• Accredited third-party service providers.

Shipboard: USA, Europe, & Middle East


JOB SUMMARY:

Manages the operations of all the technical equipment procurement and inventory control thru AMOS system. Monitor the maintenance of records and database containing information regarding legal documents and service agreements for the organization’s technical equipment (i.e. hardware, software, engine, hotel, etc.). Minimizes organizational cost through product standardization and tracking.

Develop and monitor a company’s supply chain strategy. Improve productivity and efficiency and reduce costs while securing high quality material for RCCL. Keep track of logistics and update the ship’s inventory. Analyze operational performance and resolve issues. Collaborate with vendors and suppliers to ensure all operations (e.g. shipping, delivery) meet quality and safety standards.  

Triumph Bldg. Quezon Ave. Quezon City
JOB SUMMARY:
Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work
environment; developing personal growth opportunities. Maintains organization's effectiveness and efficiency by
defining, delivering, and supporting strategic plans for implementing information technologies.

JOB SUMMARY:

Manages Infoworx Incorporated and all the branches nationwide, and work closely with business and IT leaders, vendors and suppliers.

Recruits staff to include interviewing, hiring, assigning work, training, coaching, and counseling ensuring application of Employee Guidelines, processes, and procedures. Conducts performance reviews, and holds employees accountable for optimal performance of their responsibilities.

Establishes level of service standards and operating policies/procedures for overall system availability and individual system components.

Organizes infrastructure group to provide support for software and hardware projects as well as new and existing application software including maintaining strategic technology architecture.

Periodically reviews appropriateness of technologies used for system components and recommends modifications and/or upgrades when necessary to keep systems operating according to defined service level agreements and operating level agreements.

Responsibilities:

- Develop and maintain written standards and procedures necessary to ensure implementation of compliance with MIS policy.
- Manages Infra-support group, system software development group, and web group team.
- Ensure key systems and data have been inventoried and owners identified.
- Data integrity ownership and responsibilities is communicated to appropriate data/business owners.
- Ensure division of roles and responsibilities (segregation of duties) exists that reasonably prevents a single individual from subverting a critical IT control processes.
- Provide appropriate support and guidance to assist employees to fulfill their duties and responsibilities under MIS policy.
- Ensure new employees are made aware of this policy immediately upon being hired at the New Hire Orientation.

Accomplishments:

- Designed, analyzed, and implemented the overall infrastructure of Infoworx Incorporated and all 15 branches nationwide.
- Customized the existing ERP system for client satisfaction.
- Implemented Winward system for POS integration.
- Develop MIS policy to establish organizational order and proper documentation processes.
- Implemented PABX ISDN and VOIP centralized communication.
- Overall Infrastructure consultant.

JOB SUMMARY:

Working closely with IT infrastructure and applications teams to ensure that processes and solutions meet or exceed security and certification requirements. Planning and providing input into the engineering and operational processes, related to security. Monitoring security technology trends and requirements, such as emerging standards for new solutions and technology opportunities.

Executing security plans. This may include managing joint development with 3rd party vendors and providing guidance to different departments. Developing, as needed, security processes and practices to ensure reproducible development and high quality, while keeping costs under control. Providing training to staff and contractors related to security.

Responsibilities:

- Analyze security issues, assess impact to existing SeaChange products, analyze solutions or workarounds, and communicate mitigation plans.
- Performed Business Development and managed overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.
- Develop a growth strategy focused both on financial gain and customer satisfaction.
- Plan, supervise, and/or coordinate testing of applications to assess the impact of deploying a patch or update to the operating system, database, or related infrastructure environment.
- Coordinate with technical support staff, determine methods of approach, organize means for problem resolution, review project progress, recommend technical corrections, and evaluate results.
- Reviews online and offline literature such as websites, support forums, blogs, white papers, and best practices, and provides technical consultation based on these references.
- Determine if sufficient security standards guidance is documented and in place. Create or update security standards documentation where needed.
- Identify gaps between security standards and systems implementation. Develop plans for closing those gaps in cooperation with the appropriate engineering teams.

Accomplishments:

- Developed and maintained detailed security plans
- Conducted security vulnerability assessments of applications and systems
- Developed security-related development processes including technical documentation standards and QA processes build and configuration management.
- Leading SQA Team with regards to all infrastructure and software security quality assurance.
- Implemented and re-structured/maintained SeaChange laboratory machines.
- Deployed at Acton, Massachusetts, USA

JOB SUMMARY:

Provide support to the sales team by effectively presenting, communicating and demonstrating the company's VALUE to customers from the perspective of use of technology. Contribute in detailed qualification of opportunities, formulate strategies and technical approaches. Work with sales team to build solution value propositions, including compelling business cases to accelerate solution adoption.

Solution architect and provide proposal on solution and consultancy services. Develop industry-specific scenarios and
establish relationship with key technical person of our customers to understand the grounds for technical implementation.

Responsibilities:

- To present and articulate complex solutions features and benefits advanced concepts, future direction and overall solutions to customers and partners.
- Work as Business Development and Pre-sales Consultant to qualify and engage to local and international clients, clarify, understand, and articulate their needs.
- Extensive knowledge in all Microsoft technology system environments.
- Responsible for Infrastructure requirements gathering, analysis and architectural design.
- Negotiate with partners and vendors.

Additional Task:

- To plan, schedule, monitor, evaluate and direct projects to ensure a complete business solution is implemented.
- Lead a team on project planning and implementation, to manage third party contracts as needed ensuring projects meet established time, cost and technical objectives.
- Developing and managing the project’s change control procedures and effectively utilizes all available methodologies and tools, culminating in client acceptance of results as well as to conduct project progress reviews with client and account team personnel, providing contingency and problem resolution plans as required.

Accomplishments:

- Lead the pilot Windows 7 EAP deployment to 12 major companies in the Philippines via WDS server and WinPE implementation procedures.
- Lead the internal implementation for Microsoft Unified Communication partner program and was declared as the 1st Microsoft Certified Voice Specialized Partner (VSP) accreditation in the Philippines. Announced last May 13, 2009.
- Represented Microsoft at Hongkong, Singapore, and Australia for the Unified Communication Ignite Training & Certification program.
- Closed big bet deals with the top major companies here at the Philippines i.e. Ayala Corporation, SM Developers, Unilab, AstraZeneca, Accenture, McDonalds, Maynilad, Wyeth, Globe, etc.
- Completed Microsoft certifications as stated above.

JOB SUMMARY:
 
Basically, I’m the IT Manager, Infra Head, and System Administrator which incorporates all LAN/WAN VOIP configuration, Hardware and Software troubleshooting (Server-Client) and administration. Handle’s 12 technical people 6 for internal IT staff and 6 onsite IT systems engineers.

Overview
The IT administrator of the Diversified Technology Systems Inc. (DTSI) takes ownership and responsibility for all technical, planning, operational and security issues concerning the LAN, WAN, VOIP and the system network connections. This includes, but is not limited to the servers, workstations, and network cabling and network hardware. The system administrator is also the primary contact for DTSI and outside IT clients who are in need of technical support.
 
Planning Responsibilities
It is the responsibility of the IT administrator to maintain the system and network in “state of the art” condition. Toward that end, the IT administrator is routinely expected to assess the quality and reliability of existing hardware, software, operating systems and network components that comprise the LAN, and make recommendations for upgrade or replacement where necessary.

Daily Operational Responsibilities
The IT administrator has a myriad of responsibilities that must be attended to on a regular basis. The following are some of the more critical items:
 
Server
-The IT administrator is responsible for the administration of 10 Local and 20 Client Servers mostly specializing and not limited to Windows Server 2003 Active Directory Server, DNS Server, DHCP Server, Firewall (Sonicwall) Servers, and Microsoft Exchange 2007 Server.
-The IT administrator is responsible for conducting and verifying the validity of hard disk (HDD) backups of the servers. This process is described in more detail in the section entitled “Database Backup Procedures”.

Electronic Mail
-The IT administrator is to ensure that the electronic mail capabilities of the server are operational at peak performance at all times.

User Support
-The IT administrator represents the “first line of support” for DTSI office. In situations where the system administrator cannot readily answer technical questions or solve technical problems, it is his/her responsibility to use all available technical resources to discover and relate a solution back to the user.

Network Monitoring
-The IT administrator is responsible for monitoring the state of the network and general network throughput. Any serious degradation in performance of the network should be diagnosed to the extent possible.

Security
-The IT administrator also acts as the security officer for DTSI office. It is his/her responsibility to investigate and resolve unsuccessful login attempts, intruder detection lockouts and compromised passwords.

RESPONSIBILITY

- Managed local area network, servers, and communications connections to remote locations.
- Configured and maintained router, firewall, domain, Terminal Services, Email services and SQL databases.
- Maintained responsibility for the security and administration of all systems including Windows 2000 Server, Windows XP Professional / 2nd Edition Servers, MS SQL 2000 Enterprise Server, and Norton 2005 Anti-Virus Software.
- Working as server administrator performing day-to-day tasks and maintaining 4 servers for SFMC and 1 for GIC.
- Maintained duties and responsibilities of MIS.
- Purchase/build servers and workstations.
- Worked as an in-house consultant researching alternate approaches to existing software and hardware.
- Providing assistance to Purchasing and Maintenance Department.
- Upgraded and maintained SFMC, GIC, LST, and PAYROLL Servers.
- Performed regular backup and maintenance of user data. Installed operating systems and applications and provided support for both.
- Providing telephone support to help user on OS2 and Windows applications, operating systems and peripherals.
- Providing assistance to Pentasoft for a newly installed GL application software.
- Installed, upgraded, and network PC’s for Sales Department independent LAN connection.
- Providing assistance to all workstations for any hardware and software problems.
- Providing maintenance for BIOCLOCK device (GIC), cutting machines, and an ongoing project a surveillance camera for GIC.

JOB SUMMARY:

Manage and making sure that the team has all the resources available to resolve incidents and escalations for our customers. And perform training through hands on demonstrations, technical documentation, and recorded videos. Serve as a mentor to less experienced team members. Lead the collaboration with engineering and product management teams on shared objectives and product road maps.

Coach team members on various subjects, with an accent on technical development.
Coordinate team efforts in completing different projects and initiatives.
Provide over the phone first-level technical hardware and software support on Dell supplied products, peripherals and applications
Use troubleshooting techniques and tools to identify and resolve customers technical issues
Assume a proactive role in technical support call avoidance by identifying common problems and documenting resolutions
Actively engage with our customers in all aspects through to problem resolution, keeping the customer informed and updated throughout the life of the incident
Delight customers and be their greatest advocates through simplifying the customer experience

RESPONSIBILITIES:

To design and manage the development of software and firmware projects to NTES Japan.

ACCOMPLISHMENT:
Completed 4 major and 3 internal projects.

PROJECTS COMPLETED WITH MSI'S CLIENT:

Project Name : Accounting General Ledger (AGL)
Client: MSI, Philippines
Software and Platform: NT, VC++

Project Name: CRS2
Client: MSI, Philippines
Software and Platform: NT, VC++, JAVA

Project Name: JACALC1
Client: JPHONE Yokohama, Japan
Software and Platform: NT, VC++, Java, SQL.

Project Name: Javingo
Client: MSI, Philippines
Software and Platform: NT, VC++, JAVA

Project Name: JADDR
Client: MSI, Philippines
Software and Platform: NT, JAVA, SQL

Project Name: SPITZ Architecture
Client: NTES Yokohama, Japan
Software and Platform: NT, VC++, JAVA, SQL

Project Name: Serial Debbuger
Client: JPHONE Yokohama, Japan
Software and Flatform: NT, VC++, JAVA, SQL