CLIENT SUPPORT EXECUTIVE
Ventures Middle East
Total years of experience :10 years, 10 Months
-Coordinating with Sales Team//Finance department for account activations and renewals
-Coordinating with Sales/Retention Team on user requests, construction reports, project information
-Ensuring client satisfaction and good feedback
-Responding to client’s chats, email requests and queries about subscription and project inquiries
-Getting in touch with clients/consultants/main and MEP contractors for added project information
-Providing support to team members
-Forwarding and escalating cases and inquiries to responsible departments/team to resolve the issue and expedite work
-Maintaining up to date client subscription information in the CRM (Zoho)
-Assisting clients in technical issues
-Provided accurate and appropriate information in response to customer inquiries
-Demonstrated mastery of customer service call script within specified time frames
-Addressed customer service inquiries in a timely and accurate fashion
-Assisted clients when facing technical issues
-Given a Floor Assist role to assist incoming Customer Service Associates and take up escalation calls/supevisor calls
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