Hr Manager
AURORA AVIATION
Total years of experience :5 years, 8 Months
Achievements:
● Introduce structured HR procedures such as absence management, leave and performance appraisals
● Created job descriptions for all functions
● Improved and introduced HR policies
● Identified and recruited key positions
● Build relationships with recruitment agencies
● Created HR K.P.Is to report on a monthly basis
● Created HR templates
● Advice on ER issues
● Streamlined the onboarding and offboarding processes
● Introduce organizational structure charts to identify current headcount and recruitment needs less
● Managing the entire HR function for 6 restaurants across the GCC including Eat Greek, Tribes and Meat Company with an approximate headcount of 250 employees.
● Supporting with onboarding and off boarding
● Assisting with recruitment for new stores including sourcing, interviewing and confirming offers to applicants.
● Collating and interpreting HR data for the senior management team.
● Taking responsibility for the two staff accommodation site including liaising with landlords, Accommodation Supervisor, maintenance and building contractors and Dubai Municipality.
● Advise on ER issues up to and including dismissals
● Review, revise and implement policies and procedures to maximize efficiency
● Arrange mandatory training for staff in line with Dubai Municipality Food Safety Regulations such as Basic Food Hygiene, Fire Safety and PIC level 2 and 3.
● Update the organizational charts
● Acting as the main HR contact for 6 retail brands including Gap, Banana Republic and Armani Exchange with a headcount of 800 employees located across the Middle East.
● Act as a key contact for ER related queries.
Attend project meetings and advise on ER related topics and UAE legislation.
Manage the creation of communication of all formal documentation in relation to ER activities.
● Research HR best practice and keep up to date with employment legislation to make recommendations and advise the business to ensure continuous HR improvement in relation to policy and Employee Relations
● Communicate HR policies and procedures and provide guidance and advice on their interpretation
● Investigate and respond to queries in relation to policy in line with internal custom and external best practice to ensure compliance is maintained
● Work alongside senior stakeholders and external third parties to advise on specific matters in relation to policy and the business' Employee Relations to ensure consistency, in line with local legislative requirements
● Support senior management during salary review by calibrating data.
● Providing monthly HR KPIs to the brands including Employee turnover and employee relations
● Be the HR representative during performance appraisals and ensuring talent mapping is used in line company policy.
● Acting as the main HR contact for 6 retail brands including Gap, Banana Republic and Armani Exchange with a headcount of 800 employees located across the Middle East.
Working with manager in partnership with manager to handle ER cases from end to end, including grievances, disciplinary and absence management.
● Looking after 4 casinos located in London and the South East of England with total headcount of 500 staff.
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Focusing on recruitment from mid level management to senior position.
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Providing HR Advice at all levels.
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Heavily involved in strategic HR projects including reviewing policies and procedures, early stages of HR Information System system implementation, reviewing recruitment budgets and the devising and implementing of business plans as the HR representatives.
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Analysing and communicating the employee engagement survey and working in partnership with the casino to create an action plan based on the feedback from the survey.
● Reporting to the Head of HR Services and support her with projects such as reviewing existing HR processes resulting in streamlining and/or replacing them which has improved the efficiency of the HR Services department
● Developed new leaver’s process increasing the leaver’s information rate by 75%.
● Support the HR Services Team and wider HR function by processing starters, leavers and changes
● Draft contracts and new starter documents are sent out in a timely manner
● Work with the recruitment team to ensure terms and conditions offered are in line with the roles
● Advising staff at all levels on contractual benefits
● Working with Senior Managers to ensure that their staff have the correct terms and conditions associated with their roles
● Manage the HR Team (HR Administrator)
● Provide HR related advice to Head Office and Store based employees, which adds value to how we support our stakeholders in managing their teams
● Partnering with the Learning and Development Team by creating and delivering the HR inductions to improve the on boarding process of new Head Office staff
● Implementing an auditing process for right to works to be in line with UKBA guidelines
● Improving the reference requesting process increasing our reference response time by 30%
● ER cases on a daily basis, including disciplinaries, grievances, flexible working and attendance management.
● Work with managers and team leaders to recruit employees ranging from providing guidance on using the store recruitment strategy and assisting in interviews as the HR representative
● Working in partnership with the Payroll Specialist for our store to deliver KRONOS training to all managers and Team Leaders to improve our payroll KPI.
● With the Operations Manager and HR Manager, introduced the staff planning strategy, which helped support the recruitment plan I presented to the store.
● Reduce our absence percentage from 10% and above down to 4% by coaching managers conducting the absence management process, reporting data relating to absence on a monthly basis and focussing on employees who have been on long term sick and with high absence levels
● Being involved in 2 UK wide HR projects including how we adhere to the Data Protection Act and implementing guidelines on paper retention and reviewing the return to work form.