Sales And Customer Service Advisor
Head Tennis
Total years of experience :13 years, 5 Months
• Maximize sales by providing first class service to potential customers.
• Manage complains and assure customer satisfaction.
• Take charge of inventory and become responsible for the stock safety, count and tracking. Monitor the inventory of goods available in the store and make recommendations on new orders and product mix. Also identify slow moving items and recommend action accordingly.
• Support the execution of strategic and operational plans and programs, such as marketing promotions, participation in exhibitions, and other public relations activities.
• Support plans to penetrate the Tennis Academies market.
• Submit periodic reports and analysis to direct reporting manager as required.
• Report on competitive activity that you become aware of.
• Provide stringing service to customers and promote such service in every opportunity to maximize revenue of stringing service and sale of strings.
• Support the preparation of Reports with views and recommendations.
• Understand clearly Company policies, strategies and operational parameters and ensure their proper execution.
• Follow up all government regulations and related procedures and practices; ensure that the company abides by those rules and regulations.
• Understand customer needs and offer solutions and support.
• Organize and coordinate sales representative schedules.
• Research potential leads from business directories, web searches, or digital resources.
• Recruit, hire, and train new sales representatives.
• Receive and report on all sales leads.
• Supervise sales representatives and assistants.
• Answer potential customer questions and follow-up call questions.
• Work with sales team when closing sales.
• Track weekly, monthly, and quarterly performance and sales metrics.
• Meet all sales quotas and goals.
• Assist sales representatives and team to meet and exceed goals.
Attending Customers.
Explaining the specific features of each models.
Doing Daily Sales Report.
Achieve Monthly Targets.
• Teach and educate customer initial knowledge on how to use new products such as camera drones, SLR cameras, home security cameras and other high end products inside the showroom
• Educate customers about the covered warranty service of the products
• Achieve monthly targets by using technique such as up selling and cross selling
• Monthly report of returned and damage items and products to the supplier
• Monthly report of moving and slow moving product to the Showroom manager
• Daily changes of prices specially promotion items
• Set up all displayed items covered in the selling area according by family and price wise
• Greet and serve all customers
• features, items they need coming inside the showroom professionally and with honesty
• Interact with the customers by giving them correct
• Receiving items and products from main Warehouse
• Requesting new and not available items through product departments
• Educate customers about the covered warranty service of the products
• Interact with the customers by giving them correct features, items they need
• Achieve monthly targets by using techniques such as up selling and cross selling
• Refilling the stock and items in the selling area
• Checking the prices if it is correct from actual display vs. system
• Arranging and facing the item as much as possible
• Assist the customers and help them if what they want to buy
• Minimize the complaints by giving great service
• Doing the weekly labeling survey for mobility and office automation
• Doing the weekly inventory for the mobility and office automation
• Daily changes of prices specially promotion items
• Set up all displayed items covered in the selling area according by family and price wise
• Greet and serve all customers coming inside the showroom professionally and with honesty
• Receiving items and new products
Very satisfactory
