Cyrille Castillo-Potante

- Prepares Shipping Instructions for shipment booking.
- Monitors outgoing, incoming shipments
- Maintains close coordination with Operations Team to obtain shipping information/data necessary to accomplish and complete specific reports required by customers.
-Manages identified customers and ensures account retention through effective relationship management, meeting customer requirements and growth through new business opportunities.
- Establish and maintain effective working relationship with the customers, overseas stations, outlying stations, suppliers (airlines, shipping line, etc.) and related government agencies through regular contact with the key personnel
- Attend to Customers’ queries/problems and, if necessary, coordinate with other departments or stations for follow-up of actions
- Responsible in providing complete and accurate information to customers in a timely manner.
- Back-up co-Customer Service Assistant on regular functions when required.