Senior Administrative Assistant
Al Futtaim Company LLC
Total years of experience :19 years, 5 Months
FROM May 10, 2009: TO PRESENT
EMPLOYER: Al Futtaim Company LLC - Intersport U.A.E.
Ground Floor, Time Square Center, Al Quoz Industrial 3,
Sheikh Zayed Road, Dubai, United Arab Emirates
POSITION HELD: Senior Administrative Assistant
DESCRIPTION OF DUTIES:
Knowledgeable in running/execution of different T-Codes using SAP (System Application Protocol) and MSTSC (Retailigence) software;
Responsible in creating Delivery Order/Purchase Order in SAP and MSTSC (Retailigence) software for store merchandize needs;
Responsible in sending various email reports to concerned persons in the head office;
Responsible in transferring stocks to different store site/locations;
Responsible in the implementations of over-all store administration procedure as per company's SOP/Rules and Regulations;
Responsible in monitoring, ordering, transferring and replenishing store merchandize stocks and display;
Responsible in monitoring carried out responsibilities in accordance with the organization's policies and applicable laws;
Responsible for the updating and preparation of daily, weekly and monthly report on work progress;
Responsible in formulating of strategies to reach target sales and increase productivity; Responsibilities included addressing and resolving customer complaints and assign tasks for the day;
Responsible in encoding and filing of various data;
Responsible in handling petty cash by monitoring and controlling of cash slip;
Responsible in monitoring of Daily Time Records;
Responsible in preparation and sending of monthly payroll documents/reports;
Answering, attending emails and phone calls.
Responsible in the Implementation of all company policies and procedures.
FROM September 4, 2008: TO May 9, 2009
EMPLOYER: Al Futtaim Company LLC - Intersport U.A.E.
Ground Floor, Time Square Center, Al Quoz Industrial 3,
Sheikh Zayed Road, Dubai, United Arab Emirates
POSITION HELD: Sales Assistant cum Cashier
DESCRIPTION OF DUTIES:
Provide excellent customer service;
Cashiering - knowledge in handling different types of payment transactions and troubleshooting of P.O.S. machines as needed;
Responsible in selling store merchandize;
Responsible in assisting customers' needs and inquiries;
Ensuring safety and security of all customers as well as the merchandize inside the store;
Marketing and promoting products to the customer;
Attending customers' needs and giving right information about the company and quality of products;
Responsible in keeping the store clean and tidy;
Responsible in checking and putting back all disarranged display merchandize according to its categories and section;
Answering and attending phone calls.
FROM September 13, 2002: TO December 31, 2007
EMPLOYER: Kidsports, Inc. - Kids at Work
3rd Level Main Bldg., SM City North EDSA, Quezon City, Metro Manila, Philippines
POSITION HELD: Branch Manager cum Marketing Assistant
DESCRIPTION OF DUTIES:
Responsible in handling over-all store operations;
Supervise the staffs in the assign work/duties;
Carried out responsibilities in accordance with the organization's policies and applicable laws;
Responsible for the updating and preparation of daily, weekly and monthly report on work progress;
Responsible in formulating of strategies to reach target sales and increase productivity; Responsible in creating draft letter and Local Store Marketing;
Responsibilities included addressing and resolving customer complaints, directing subordinates to assign tasks for the day;
Responsible in encoding and filing of various data;
Responsible in handling petty cash by monitoring and controlling of cash slip;
Responsible in monitoring of Daily Time Records;
Answering phone calls and setting meetings;
Cashiering - knowledge in handling payment transactions and troubleshooting of P.O.S. machines.
Asian Institute of Management Manila Polo Club, Forbes Park, Makati City, Metro Manila, Philippines
December 1-3, 2003
Basic Management Training for Supervisors
Asian Institute of Management
Kids at Work SM Megamall Branch, Mandaluyong City, Metro Manila, Philippines
April 24, 2003
Handling Difficult Customers Course
Kristiandale Powervision International
Kids at Work Glorietta Branch, Ayala Center, Makati City, Metro Manila, Philippines
August 22, 2001
Effective Customer Service Management
Asian Institute of Management
Kids at Work Glorietta Branch, Ayala Center, Makati City, Metro Manila, Philippines
January 22, 2001
FROM September 12, 1999: TO September 13, 2002
EMPLOYER: Kidsports, Inc. - Kids at Work
3rd Level Glorietta II, Ayala Center, Makati City,
Metro Manila, Philippines
POSITION HELD: Administrative Assistant cum Branch Supervisor
DESCRIPTION OF DUTIES:
Secretarial functions;
Provide assistance to the requirements of the company;
Assist in implementing system and procedures of the store including those involving Finance and Accounting;
Responsible in monitoring of Daily Time Records;
Answering and attending phone calls;
Petty cash custodian - monitoring and controlling of cash slip;
Responsible in encoding and filing of various data;
Assisting the Branch Manager in managing employees of the branch and store operations;
Supervised the staffs in the assign work/duties;
Carried out supervisory responsibilities in accordance with the organization's policies and applicable laws;
Responsibilities included addressing and resolving customer complaints, directing subordinates to assign tasks for the day;
Assisting the Branch Manager in the formulation of Local Store Marketing and strategies to reach target sales and increase productivity;
Provide excellent customer service;
Cashiering - knowledge in handling payment transactions and troubleshooting of P.O.S. machines.
FROM October 17, 1995: TO September 12, 1999
EMPLOYER: Kidsports, Inc. - Kids at Work
2nd Level Bldg. A, SM Megamall, Ortigas Center,
Mandaluyong City, Metro Manila, Philippines
POSITION HELD: Cashier cum Storekeeper
DESCRIPTION OF DUTIES:
Cashiering - knowledge in handling payment transactions and troubleshooting of P.O.S.
machines;
Encoding and maintaining data filing;
Store supplies custodian;
Responsible in handling, monitoring and controlling of store supplies and inventory assigned by superior from time to time;
Ordering and receiving store supplies;
Preparation of daily, weekly and monthly report on work progress;
Ensuring the safety and security of playing client inside the play center;
Responsible in assisting children in the proper use of the centers play equipment.
TRAININGS / SEMINARS ATTENDED:
Strategic Company Planning Workshop
Advanced Diploma in Computer Studies - Major in Computer Science Informatics Computer Institute .
5th Floor, SM Megamall, Ortigas Center, Mandaluyong City, Metro Manila, Philippines