Customer service manager
Zepter international
مجموع سنوات الخبرة :11 years, 11 أشهر
Senior Account Sales Manager, StarSMS, Star-ware Group, Cairo: Mar.2013 till present.
•Bulk SMS Campaigns and Mobile advertising services, Star-ware Telesales specialist.
•As an Assistant Sales Manager Specialist, I am responsible for giving the customer every single details regarding our product and answering their inquires, handling their complaints about our product, renewing their sales order, follow up with them and with the courier regarding the payments, making invoice with the sales order and reporting the deals profit monthly.
Customer Service Representative, Labyk (for Umra), Star-ware Group, Cairo, : Dec.2012- Feb2013.
• Its religious tourism project that offers the customer Umra trips with the very high quality.
• Handle and solve customer questions and complaints.
• Process orders, forms, applications and requests.
•Communicate and coordinate with internal departments.
Sales Team Leader, Vodafone outsourcing, Star-ware Group, Cairo, : Dec.2011 till Nov. 2012
• Vodafone Leased-Line, VPN, Vodafone- Pro-DSL Sales Team Leader specialist.
• My website, My Customer, My Accounting, Vodafone- Sherkety Telesales specialist.
Ain ShamsUniversity2011 Graduation project: puppet Theatre (very good) Grade: Good ●Egyptian High School, Abd EL Aziz AL Sood language school (2007)
