Doaa Shawky

Customer service manager at Zepter international

• Egypt - Cairo
• My current job since January 2014

Senior Sales Account Manager, StarSMS, Star at ware Group

• Egypt
• March 2013 to July 2013

Senior Account Sales Manager, StarSMS, Star-ware Group, Cairo: Mar.2013 till present.

•Bulk SMS Campaigns and Mobile advertising services, Star-ware Telesales specialist.
•As an Assistant Sales Manager Specialist, I am responsible for giving the customer every single details regarding our product and answering their inquires, handling their complaints about our product, renewing their sales order, follow up with them and with the courier regarding the payments, making invoice with the sales order and reporting the deals profit monthly.

Customer Service Representative, Labyk (for Umra) at Star-ware Group

• Egypt
• December 2012 to February 2013

Customer Service Representative, Labyk (for Umra), Star-ware Group, Cairo, : Dec.2012- Feb2013.

• Its religious tourism project that offers the customer Umra trips with the very high quality.
• Handle and solve customer questions and complaints.
• Process orders, forms, applications and requests.
•Communicate and coordinate with internal departments.

Sales Team Leader at Vodafone

• Egypt
• December 2011 to November 2012

Sales Team Leader, Vodafone outsourcing, Star-ware Group, Cairo, : Dec.2011 till Nov. 2012

• Vodafone Leased-Line, VPN, Vodafone- Pro-DSL Sales Team Leader specialist.
• My website, My Customer, My Accounting, Vodafone- Sherkety Telesales specialist.